2024-07-15 17:20:28
As it became known on Monday, July 15, after the problem was identified, the violations were corrected and the write-offs were cancelled.
One CAL credit card holder noticed that he and his wife were charged and then reversed for charges allegedly made at locations they never visited.
He said he saw suspicious charges on his statement last week: a restaurant in Ramat Hasharon, a dentist in Ness Ziona, even though he lives in Ramat Gan. The charges for the week were then cancelled. The man suspected that his card details might have been stolen.
After discovering this on Saturday night, he called the credit card company the following morning. After entering his ID number, he received an automated message that the card charges had been recorded in error and would be cancelled. However, he received no notification or call.
The man also noted that the same thing happened with his wife’s card – she also noticed several strange “payment” cases. She was told that there was a failure in the automatic payment processing systems (the company SHVA services non-cash transactions), which affected a considerable number of customers.
The customer was outraged that the random charges on their cards totaling over 700 shekels could have gone unnoticed if they had not checked the statement. He noted that the company did not notify customers about the error and expressed doubt whether they would have refunded the money or not. Even if they had, he believed the company should have informed customers and explained the situation.
Sources in the financial sector explained that the system failure affected several hundred transactions for several dozen clients. The company received incorrect information due to a data synchronization error. The problem was quickly identified and fixed.
Credit card company CAL explained that customers who contacted customer support received explanations, but the company did not notify cardholders about the incident, as it should have done. The company’s statement said:
“This was a technical glitch caused by an error in the file received from the SHVA. The customers had their extra transactions immediately cancelled, and not a single incorrect charge was actually made.”
The company SHVA also provided clarification, noting that it was a local technical error that affected only the company CAL. The disruption of the system did not affect the security and stability of the national payment system.
Earlier, Cursor reported that Israeli drivers could receive 2,000 shekels as part of an unusual experiment.
2024-07-15 17:20:28