2023-10-21 18:28:05
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Since the beginning of the afternoon, a computer problem affecting electronic payment terminals (TPE) has made payments by bank card impossible in many stores. A gradual return to normal is in sight.
A widespread outage of electronic payment terminals occurred this Saturday afternoon. Affecting several brands – including McDonalds, Carrefour, Auchan – the electronic failure prevents payments by bank card, forcing customers to pay for their purchases in cash. A problem which caused significant waits at the checkout, at the same time provoking the anger of some of the customers.
The outage started early in the afternoon, “around 12:45 p.m.“, says a spokesperson for McDonald’s France Figaro, et «will soon be resolved. A return to normal is gradually underway“. This national dysfunctionaffects most brands and goes well beyond McDonald’s“, she specifies. The supplier of electronic payment terminals that these brands have in common would be at issue. According to our information, it is the French Wordline. This electronic payment service provider reportedly had an outage between 12:30 p.m. and 1:15 p.m., rendering its payment terminals unusable.
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This was confirmed by the group at the end of the afternoon. “Around 12:30 p.m. and until 1:20 p.m., Worldline encountered some transaction disruptions on one of its payment platforms», Explained to AFP a spokesperson for the French group. If “Worldline teams resolved the problem», «reactivation may sometimes take a little longer» among some customers, she added. For its part, the Carte Bancaire group wanted to clarify Figaro that it is not a “cyberattack» or a “CB payment network problem».
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