Chatbot should recognize telephone orders

The We-do.ai boss even promises fewer incorrect orders thanks to AI. Especially when the restaurant kitchen is in full operation and service staff are under pressure, it is easy to get the wrong order on the phone. “With Foodcall, the error rate is reduced to a minimum,” promises Hecker. Because the voice software always works precisely, and every caller has the opportunity to check the order again at the end of the call and correct it if necessary. And the chatbot has advantages for foreign restaurant owners and customers: “Misunderstandings due to language barriers are much less likely with the new service than with conventional order processing on the phone,” says Hecker.