“ChatGPT is like having a co-pilot that helps us with our tasks”

by time news

2023-08-31 01:56:02

The application of data and AI represent a growth opportunity whose estimated impact on GDP will mean 16,500 million euros in Spanish industry alone in 2025. Although the advantages of using this tool also bring with it fears associated with job loss

Is Artificial Intelligence (AI) a threat to employment?

Artificial Intelligence (AI) has gone from being something future to a reality that drives businesses and improves their competitiveness. AI is a technology that comes to enhance our capabilities and make us more efficient, by freeing us from repetitive tasks. Advances in this technology will transform the way we work and live. It can improve the work of developers, the customer experience, the productivity of company employees and, in addition, its application to business observability can facilitate process optimization and help companies to be more profitable. According to data from our latest Work Trends Report (Microsoft Work Trend Index), only 16% of managers surveyed believe that AI will mean a reduction in employment. On the other hand, almost double, 31%, think that it will increase the productivity of employees.

Is there a lack of talent in this sector?

What will happen is that the evolution of AI systems will change the nature of some jobs and create new jobs. Therefore, work must be done to ensure that workers are prepared and that there is enough talent available for the jobs that will be supported by Artificial Intelligence. Continuous training has always been important, but now it is essential. Our country is not badly positioned, but we must work even more. Spain is the fourth European country in number of cloud professionals, after France, Germany and the United Kingdom. We can become a pole of attraction for digital talent and generate knowledge in specific areas such as Artificial Intelligence and cybersecurity. At Microsoft we are focused on training students in the jobs, not of the future, but of the present, helping professionals acquire the skills they need to participate in the digital economy, and also, we collaborate with public entities and non-profit organizations for profit to help everyone access digital skills. For example, we just announced a new initiative to help harness the potential of Artificial Intelligence, within our Skills for Jobs program, with new free courses developed together with LinkedIn and a new scholarship competition for organizations to train and retrain workers and make the most of generative AI.

What are the challenges of ChatGPT, its advantages and its dangers?

This new generation of AI not only helps us process information, but also reason about it. It’s like having a co-pilot that helps us with our tasks, from the most everyday to the most complex. AI will make it easier for us to interact more and better with customers, or with other members of the organization. Artificial Intelligence is generating unprecedented opportunities for companies of all sizes and industries. More and more organizations are adopting AI solutions to transform their customer experience, empower their employees, optimize their processes based on intelligent data analysis and generate new digital products and services. For example, its application in areas such as education or health is very interesting, as it will allow teachers to dedicate more time to their students or doctors to their patients.

Is ChatGTP secure?

The widespread adoption of this technology requires the definition of adequate criteria for its responsible development, understanding its impact on society. At Microsoft, we have been working in this regard for several years. We have a team of 350 engineers, lawyers, and policy and regulatory experts, who work on transparency, bias, and security management. Likewise, it is very important to have a powerful regulatory framework, capable of protecting users and promoting the positive uses of technology, with a model that allows for alliances and is open. The EU and the European Parliament are already making progress on this. It is something that Microsoft supports and in fact, we have collaborated with them.

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