2024-06-27 08:58:13
Stories to the Client Ombudsman elevated by 43% within the first 5 months of 2024 in comparison with the corresponding interval final 12 months. This was introduced by Lefteris Zagoritis, in yesterday’s working assembly he had with the Minister of Improvement Takis Theodorikakos.
In keeping with in the present day’s announcement by the Authority, concerning what was talked about in yesterday’s assembly, the variety of stories submitted for dealing with in 2023 to the Unbiased Authority “Client Advocate”, but additionally to the European Client Middle of Greece below its jurisdiction, marked for one more 12 months a rise of 20.39% in comparison with 2022 (from 13,889 stories in 2022 to 16,721 in 2023).
The industries with essentially the most references
The commerce sectors with essentially the most references are the patron items sector (36.2%), the digital communications and postal providers sector (19.6%) and the power and water provide sector (17.1%).
The largest enhance in stories in 2023 offered by the sectors of client items (92.8% -almost doubling), well being providers (80%), digital communications and postal providers (79.6%) and training providers (53%).
The minister was knowledgeable by the Client Advocate in regards to the Authority’s work and in addition in regards to the issues the service faces as a result of giant enhance in stories mixed with its understaffing.
As identified, the Authority achieves the decision of complaints at a charge of just about 80% (67.70% in favor of the patron, 12.08% in favor of the provider), which verifies the excessive effectivity of its mediation providers.
Mr. Theodorikakos expressed his help to the Client Ombudsman each on the institutional stage and when it comes to infrastructure and staffing in order that the Authority can reply to its crucial, as he underlined, work.
Deputy Advocate Vasia Bolou and Assistant Advocate Efthymios Tsigas attended the assembly.
Supply: AMPE