Lapatilla
August 21, 2024, 10:50 am
Conatel would be ordered to block Colombian internet operators in Táchira
Last week, the National Telecommunications Commission (Conatel) ordered to block the internet signal of the Colombian operators who offered their service in Táchira. Likewise, the vast majority of private companies that offer the service in this border state have presented continuous failures since the beginning of the blocking of social network X.
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Carolina Morales, a resident of an urban development in the upper part of San Cristóbal, said that she has been paying for Colombian internet service for more than a year, but last week for three days in a row she did not have access to the internet and despite his repeated requests to the company for information about the reasons for the service failure, he had not received a response, until last Sunday when he was informed that the company would not continue to functioning in the Andean entity, apparently. on orders from Conatel.
“When they told me that the Colombian internet was no longer working, I ran hard to search for other companies, because all my children, grandchildren and siblings are abroad and I do not communicate with them but through video calls. Being left without internet is completely disconnecting from my family, that’s why I installed the Colombian one, because there were no obstacles and it never crashed, even if there was no electricity my internet always worked . It is very expensive to install another one now,” said Morales.
The situation has been repeated several times with other operators, who have provided internet service from time to time over the past week. So far they have informed their users that the failures are “at the main provider level”, without offering further details.
Likewise, while restoring the service, they informed the following users: “It is worth mentioning that our network will be temporarily joined by another company, however, the attention of the following departments: sales, collections and Technical Support. will still be the same number. Last but not least, considering the failure that occurred from Wednesday at 21:00GMT, a 20% discount will be applied to your next invoice (equivalent to six (6) days).