2024-07-22 04:51:11
Dorit bought a TV screen for the bedroom. After several months, a malfunction was encountered and the sound button got stuck. Dorit contacted the store where she bought the screen and asked to activate the warranty and repair or replace the device.
The seller refused, claiming that the other operations on the remote and on the screen work correctly. According to him, there is no reason for the customer to demand a new screen because of a small and insignificant technical fault.
Attorney Hadas Jacobson, CEO of the new consumer association, said: “When a business provides a product warranty, it cannot be a partial warranty. A product warranty requires the dealer to repair the device or provide a new one.
The provisions of the Consumer Protection Law give the consumer the right to cancel a transaction and receive a full refund as required. As this is a new electrical device, which is covered by the firm’s warranty, there is a fear of deception, as part of the customer’s considerations when deciding to buy the television were the warranties that the firm promised to provide .
In accordance with the Consumer Protection Law, the device is under warranty for 12 months from purchase.
Dor went out to do some shopping at the neighborhood supermarket, and when she got home and looked for the bill she found that she had paid NIS 8.70 for milk. When she checked the almost empty carton she had in the fridge she saw that the difference was almost two shekels. Not a big deal – just annoying. When she checked again, she realized that she had mistakenly bought fortified milk, which was similar to the milk she used to buy, hence the mistake.
How can you differentiate a controlled bio product from a regular product if they are so similar?
Attorney Jacobson: “Most consumers don’t know what controlled products really are, and not all stores have signage as required by law. The regulations oblige the marketing chains to place clear signage near food products whose price is controlled. The regulations require that the marking be “in clearly legible letters and numbers” and the manufacturers must mark the products with the inscription “Product under government supervision”.
It is always recommended to leave a second longer in the fridge and make sure the milk or cheese is at a controlled price. If the shop demands a higher price than the regulated price, a complaint can be filed with the Ministry of Economy.”
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