2024-02-18 06:46:42
Do you have a technical problem with the Facebook app or website? Or do you want to report inappropriate behavior from other users? With these instructions you can easily contact Facebook support.
Facebook can also occasionally experience technical problems with the social network, which can affect both the app and the website. And unfortunately technical hurdles cannot always stop the inappropriate behavior of other Facebook users. In both cases it may make sense for you to contact Facebook support. Because only problems that are reported can ultimately be solved. Just follow this Step-by-step instructionsto report your problem to Facebook Support.
Contact Facebook support via website
The following six steps will show you how to easily access Facebook support via the website to contact.
Step 1: On the website, click on your in the top right corner Profile picturethen open the menu “Help and support” and then select the option “Report problem“.
Step 2: A small window will appear where you have two selection options. Choose “Something went wrong” if you have technical problems with the platform. On the other hand, if you have a problem with the user experience on Facebook, select “Help us improve Facebook“.
Step 3: In the form you now see, select an area to which your complaint relates from the selection list at the top. For example, if you are having trouble with the Reels, select Reels from the list.
Step 4: In the text field below, describe your problem in as much detail as possible. The more precise your description is, the better Facebook Support can help you.
Step 5: Below the text field you can now upload a video or a screenshot so that support can understand your problem in detail. This option is not mandatory, but still recommended.
Step 6: Once you have entered all the information, simply click “Submit“.
You have successfully contacted Facebook support. He will take care of your concerns.
Contact Facebook Support via the app
Contacting Facebook support via App works very similarly. The following eight steps will show you how.
Step 1: In the Facebook app, tap the in the top right corner Menu icon (the three horizontal lines).
Step 2: Scroll down until you see the menu “Help and support“. Tap on this and then select “Report problem“.
Step 3: If the shaking function offered here is active, select ” at the bottomContinue with the report“. If the function is deactivated, tap the blue button “Report problem“.
Step 4: The app automatically generates some diagnostic data that can help support process it. You can now choose whether you want to attach this to the report or not.
Step 5: The app now asks you to select an area from a list to which your report relates.
Step 6: A form will appear with a text field in which you should describe your problem in as much detail as possible. The more precise your description is, the better Facebook Support can help you.
Step 7: You can now upload a screenshot below the text field so that support can understand your problem in detail. This option is not mandatory, but still recommended.
Step 8: When you’re done creating your report, simply tap the “Send” icon.
You have also successfully contacted Facebook support this way.