2023-06-05 03:11:34
DDN Central de Seguros brings together a reflection of two strategic partners, who began in the insurance brokerage business based on their trust in the founder of the company, José Zambrana. These are producers who managed to progress in the business thanks to the relationship of empathy and trust, the development of good practices and efficient responses at all times.
The work of the producers
Insurance products are very special services: the promise is given to respond and accompany in the event of an eventuality (the claim). The insured and his producer know that this “loss” is likely to occur, although it is always expected that it will not happen.
Faced with the “emergency” of the claim, it is necessary to respond quickly and precisely, providing not only what was promised in the insurance but, mainly, emotional support at a critical moment. In insurance, trust is built through empathy and, especially, the fulfillment of the promise.
In addition to the insured and the insurance company, there are other actors (producer, organizer, broker) whose mission is to simplify the insurance dynamics at all times and are key to ensuring that everything flows as expected. The advisory producer is essential for the insured: he is the one who knows the market, the dynamics of the contracted insurance item, the details of his client’s policy and, mainly, knows the client himself. The broker helps and facilitates the operation of the consulting producer, speeds up his management and provides tools to strengthen his relationship with his client. These are business relationships that are built from a circle of trust.
Insurance Central DDN
DDN Central de Seguros, a broker with more than 20 years of experience, has grown throughout the country through a network of trust and compliance, generating empathy with producers and providing simple digital tools that facilitate the operation of advice, quotation, issuance of policies of various risks and, especially, actively collaborating in the resolution of claims, both before individual and corporate insurance.
Throughout two decades, DDN was growing and positioning itself in the interior. In this sense, below you will find the testimonials of a couple of producers: one with a long journey with the company and another more recent. Both share their experience and anecdotes.
DDN Bariloche
Alberto “Beto” Del Giúdice leads DDN Bariloche. In the 1990s, he started his equipment rental business on Cerro Catedral and, thus, met the CEO of Boston Seguros. Due to his knowledge of the Bariloche community and his daily relationship with the skiers, he began to sell them life insurance.
“We made the first policy in 1992,” recalled Del Giúdice. “Today we continue to provide insurance to many clients from then. Although we are already a team of professionals with extensive knowledge of the market, at that first moment the promise was ´Beto will pay you´, and that is how we built our portfolio, which today has more than a thousand clients”.
Of course, obtaining the qualifying license meant thorough training and learning about the insurance business. Time passed until, in 2015, she met José Zambrana, founder of DDN Central de Seguros. According to Del Giúdice himself, “it was love at first sight.” The entire Bariloche team began to become professional. In addition to his own portfolio, they added the administration of the insured of Boston Seguros de Neuquén. Since then, growth has been exponential; a lot of training, but “the human part did more than 50%” for the success of the business in the south of the country.
NDD Lujan
Something similar happened in DDN Luján: the empathy, the connection between Martín Medina and José Zambrana was the beginning of a prosperous business for the insurance market in the west of Greater Buenos Aires.
Medina started his business slowly, in partnership with BBVA Brokers. Later, he worked for this organization and in 2022 he decided to go a step further and open his own company, becoming a broker under the name of DDN Luján.
The pandemic delayed the development of the agency in some respect, but in turn accelerated the definitions of substance. The business began to develop, now working “on the other side of the counter.” Medina explained that “from DDN Luján we support producers in the region, which covers not only Luján but the entire first cordon of routes 5 and 7. We started with individuals and we are venturing into insurance for companies, which is where we have the most experience. and we can add value”.
Currently, DDN Luján has issued almost a thousand policies, which represent more than 600 policyholders, and is in full development of surety insurance and ART for SMEs in the area.
José Zambrana, president and founder of DDN Central de Seguros
“It is very important to know the insurance market, receive permanent training and add digital tools to the service with producers, as well as facilitate a flexible relationship with their policyholders. We understand that it is the way to conceive the insurance service in the third millennium”, affirmed José Zambrana, president and founder of DDN Central de Seguros.
“However, beyond the knowledge and the latest technology, the most important thing is empathy, responsibility and transparency; this generates a circle of trust between the different actors, which translates into long-term relationships that make the business and friends grow.”
Column written by DDN Central de Seguros.
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