¿Your light went outHere we explain the way in which you can make a report for failures in the service before the Federal Electricity Commission (CFE).
In the middle of the rainy seasonIn addition to the floods that rainfall brings with it, one of the problems that usually occur most frequently is the lack of light.
If you don’t know how to makes a report Due to the interruption in the electricity supply, we will tell you the way in which you can file a complaint with the CFE.
CFE (Michelle Rojas / SDPnoticias)
If your power went out, here’s how to report it to the CFE
Due to the rainy season that is recorded in much of the country, the power supply may be interrupted by problems with the infrastructure of the CFE.
In case you do not know how to report a service failure If your light went outthe CFE itself has reported that It has a couple of tracks to file the complaint.
In this regard, the company has indicated that it can proceed with the report. through its application for mobile devices that is available for both android, as for iOS.
Once you have installed the application and log in When entering the basic data requested, such as username and password, you must follow these steps:
- Choose the “reports” option located at the bottom of the screen
- Click on the “raise report” option
- Select the type of fault that would be “I was left without electricity” and click continue
- Enter the contact information requested.
Now, if apps and digital technology aren’t your thing, you can also report if your power went out. by calling 071.
CFE warns that you cannot report a power outage through this means
On the other hand, the CFE He warned through his social networks that there is a means through which Reports cannot be made due to lack of luz and power outages.
In a tweet that it posted last July, the CFE pointed out that contrary to what some media outlets had claimed, There is no customer service on WhatsApp.
In this sense, the company highlighted that if the power went out, You don’t have to write to any number from WhatsApp and much less provide datas, but you must use the app or call 071.
2024-09-14 06:37:31