“disturbed” mobile calls, what we know about the bug

2023-05-30 19:35:53

FAILURE AMBER. The telephone network of the operator Orange is in the grip of serious disturbances this Tuesday, May 30, 2023. The company confirmed at the beginning of the evening difficulties concerning its mobile network. What is the current failure, what works or not…? We take stock.

You have trouble reaching your loved ones or making a call from your phone mobile this Tuesday, May 30 in the early evening? If you have a phone working with Orange, you are not the only one! While multiple reports were made in the afternoon of Tuesday by the operator’s customers, the company confirmed a major bug on its mobile network at the end of the afternoon. A first message was posted at 5:15 p.m. on the Orange France Twitter account and confirms a breakdown affecting telephone calls on the mobile network. Internet connections are not affected, which means that Orange customers can surf the Internet, send emails or use instant messaging and video networks such as Whatsapp or FaceTime.

The outage was not resolved by 7:30 p.m., as evidenced by a second message posted on the company’s Twitter account shortly before 7 p.m. “Calls via the Orange mobile network are currently disrupted. Internet services on mobiles and landline calls are functional. If necessary, we invite customers to repeat calls and give priority to 112 for any call to Orange services. emergency.”

Orange customers can therefore either go through internet services or use a fixed telephone, the Orange fixed network not being affected by this national outage which is disrupting the communications of many French people. This is not the first major outage experienced by Orange in 2023. Last January, a controversy erupted over an outage that specifically affected emergency numbers.

Calls to emergency service numbers such as 15 for the Samu, 18 for the fire brigade or 112 for the emergency number for the emergency services had been severely disrupted by a breakdown affecting a dozen departments, according to the Ministry of Interior. A similar outage had taken place at the beginning of the summer of 2021 and had led to the opening of an internal investigation but also to an audit by the State.