Who can get penalty waiver?
But some exemptions have been announced in this regard. UAE nationals, GCC nationals and expatriate residents are all eligible to apply for exemption from Emirates ID late renewal fines. If one’s own Emirates ID card or the ID card of those under one’s sponsorship is not issued or renewed within the prescribed time limit, one can apply for exemption from penalty subject to the following criteria:
– A person who has left the country and has been living outside the UAE for more than three months. or a resident whose period of stay has expired while abroad or whose ID card has expired after leaving the UAE. This should be proved with the help of travel document.
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– A person whose ID card has expired while abroad as a result of an executive or judicial order or whose passport has been withheld in a case. Documents related to the case or a document showing that the passport has been withheld should be submitted along with the application.
– A bed-ridden patient, a person suffering from an infectious disease, or a person with partial or total disability are also eligible for exemption. This should be proved with a medical certificate issued by the concerned authorities of the country.
– Staff of diplomatic or consular missions in the country and their dependents are exempt from fines.
– Senior citizens above 70 years of age who cannot visit customer service centers. They have to prove their age with family book, passport or any other authentic document.
– People who are beneficiaries of social security scheme and those under their sponsorship. An official certificate issued by the Ministry of Social Affairs or other concerned authorities should be produced as proof.
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– Any delay in registration or issuance of ID card due to errors in documentation or due to Emirates ID’s system, a member of its staff or typing offices designated by it shall be entitled to a penalty waiver.
How to apply for penalty waiver?
You can file for penalty waiver by logging on to ICA’s website ica.gov.ae or through the ‘ICA UAE’ smartphone application. The system can be logged in using a UAE pass or by creating an account on the website or app. Once you are on the website or app, visit the ‘General Services’ section. Under ‘Emirates ID’ services, select ‘Delay Fee Waiver Request’. Supporting documents must be submitted here to prove your eligibility for penalty waiver.
If unable to complete the application process online, the exemption can also be applied for through any of the ICA’s Customer Happiness Centers. A complete list and location of Customer Happiness Centers can be found at https://ica.gov.ae/en/customer-happiness-centers/. Once the application is submitted, you will get a message from ICA within 48 hours about whether it has been accepted or rejected.
Emirates ID renewal fee is AED 250
As the Emirates ID is linked to the visa information, the ID card needs to be renewed along with the expiry of the visa. Individuals can renew directly by registering on ICP’s website or smart app. After typing the personal details correctly, attaching a color photograph and passport copy and paying the fee, the card will be delivered to your home by courier. Those who don’t know how to do it themselves can renew directly at customer centers or typing centers. The total ID card renewal fee is 250 dirhams. (AED 100 Emirates ID and AED 100 smart service fee and AED 50 electronic service fee). Those who need the card urgently will have to pay Dh50 more.
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