2024-03-20 19:23:37
The plan is an instrument that establishes the policies and mechanisms adopted by a company to comply with the Consumer Law, which also establishes preventive, corrective measures and detection of possible non-compliance.
Entel obtained approval of its Consumer Protection Compliance Plan by the National Consumer Service (Sernac), becoming the first company to achieve this certification.
The Sernac Consumer Protection Compliance Plan are instruments that establish policies, procedures, guidelines and mechanisms adopted by a company. to respect the Consumer Law. At the same time, it establishes preventive and corrective measures and measures to detect possible non-compliance.
To achieve this approval the participation of independent third parties is necessarywho will be able to impartially evaluate, review and audit all the requirements and formalities of the Compliance Plan.
For this reason, Entel presented to Sernac in August 2023 a Certification Report of this Plan, prepared after a thorough review and evaluation by the certifying agency HD Systems Limitada.
How did Entel manage to be the first company to obtain this certification?
From the technology and telecommunications company they declared that this is a sample of the commitment to protecting and respecting the rights of its clients.
To achieve consumer satisfaction and protection, Entel focused its Compliance Plan on the Remote Sales (e-commerce) processes and the Legal Guarantee.
“The approval of our plan marks a milestone in the country. This news underlines Entel’s leadership in the industry and our unwavering commitment to protecting and respecting the rights of our clients,” said Entel Compliance Manager, Margarita Walker.
Meanwhile, the Deputy Director of SERNAC, Rodrigo Mateluna, valued Entel’s approval of the Compliance Plan, since represents the commitment of this company to generate a new organizational culture respect for consumer rightsemphasizing the call to other suppliers to join this type of initiatives.
This approval demonstrates the value that Entel places on consumer protection and sets a high standard for the entire industry, leading the way in this matter in Chile.