Users of Facebook, Facebook Messenger, Instagram and Whatsapp report malfunctions in social networks and messengers, it follows from the data of the Downdetector portal.
Thus, several thousand complaints were received from the United States alone about the failure of the social network Facebook, most of which relate to the inability to open the site. At the same time, users from many countries, including Russia, told about problems with the operation of the site and other services.
Facebook has already stated that it is aware of the problems with the operation of services belonging to the company. “We are aware that some people have difficulty connecting to our applications and products. We are working to rectify the situation as quickly as possible and apologize for the inconvenience caused, ”the company said on Twitter.
The last global failure of Facebook and its services occurred on October 4, the social network and messenger of the same name, as well as Instagram and Whatsapp were unavailable for several hours. During this time, Telegram, according to the founder of the messenger Pavel Durov, was able to attract more than 70 million new users. The Signal messenger also reported a sharp increase in the number of new users during the outage.
On October 5, Facebook announced on its blog that the global outage was caused by configuration changes to backbone routers: engineers unsuccessfully reconfigured routers that distribute traffic between Facebook’s datacenters, resulting in a disconnect that “domino effect disrupted communication between date -centers “. Moreover, the failure was so serious that it even led to a disruption in the operation of the access system in the company’s offices: employees for some time could not go to their workplaces to start working on fixing problems, since their passes did not work.
Subsequently, the founder of Facebook, Mark Zuckerberg, personally apologized to users for the disruptions in the work of the social network and other services. “Facebook, Instagram, WhatsApp and Messenger are back online. I apologize for today’s disruption, I know how much you rely on our services to stay in touch with those close to you, ”he wrote on Facebook on October 4 after the services were restored.