Through this exclusive key, various procedures can be carried out, such as contracting an additional line, chip replacement and change of ownership.
Each operating company determines the extension and characteristics of the password.
Attention! As of March 31, 2023, the use of the unique password will be mandatory as an additional security mechanism to validate the identity of subscribers when contracting an additional line, chip replacement or change of ownership of the mobile service, as provided by the Supervisory Agency for Private Investment in Telecommunications (OSIPTEL).
“Through the use of the unique password, it seeks to avoid fraud linked to the mobile service, such as identity theft and unsolicited hiring,” said the executive president of OSIPTEL, Rafael Muente Schwarz.
What is the unique password? It is an exclusive key that, once obtained, can be personalized and used to carry out mobile service procedures. In addition, it is an additional security mechanism to biometric fingerprint verification.
According to the measures provided by OSIPTEL, from June 12, 2022, the operating companies are obliged to deliver the unique password, in addition to reporting on its use. The delivery must be made at the time of contracting the service or at any other time in which the subscriber’s identity is validated through the biometric verification system, in their offices or service centers, as well as points of sale enabled for procedures in the provinces. and through other mechanisms approved by the regulator.
Password Features
Each company determines the length and characteristics of the unique password. For example, Movistar users will be able to use 6 numeric characters; while those of Entel, from 6 to 8 numeric characters. For their part, Claro users can opt for an alphanumeric password of 8 to 12 characters; and those of Bitel, from 6 to 12 alphanumeric characters (includes symbols).
“Under no circumstances will the system implemented by the operating companies allow their service personnel to have access to the unique password of the users,” emphasized the executive president of OSIPTEL.
To generate the unique password, the operator can send a link to the email that the subscriber previously indicated, or a text message (SMS), among others. If they do not have their unique password or wish to recover it, subscribers must request it from their operating company, which will indicate the procedure to follow and its enabled channels.
OSIPTEL will carry out monitoring, supervision and control actions regarding compliance with this measure. “In the event a subscriber does not receive the unique password in a new contract or when they have requested it from the operating company, they can report their case to this body to evaluate the actions to be adopted and manage the delivery of their password,” said Muente.
For more information or questions about your public telecommunications services, you can contact the regulatory entity through FonoAyuda 1844, Monday through Friday, from 8:30 a.m. to 5:30 p.m. and Saturdays from 9 a.m. to 2 p.m. write to the email usuarios@osiptel.gob.pe or visit the website: www.gob.pe/osiptel/.