2024-08-04 13:37:57
Goheung-gun was evaluated as ‘excellent’ in the results of a telephone survey on the satisfaction of civil service in the first half of the year. Goheung-gun (Governor Gong Yeong-min) announced that the results of a telephone survey on the satisfaction of civil service in the first half of the year, in order to improve the quality of civil service administration services and provide friendly services that impress the residents, were ‘excellent’ with 89.5 points.
The telephone survey on satisfaction with civil service in the first half of the year is a system that evaluates the level of civil service through a telephone survey commissioned to a specialized agency on ▲service process (professionalism, friendliness, and proactiveness), ▲service results (fairness, responsiveness, and speed), and ▲service environment, targeting 1,000 civil petitioners (5 times) who used the ‘legal civil service that has been abandoned for more than 3 days’ and ‘Request to the County Governor’ civil service services.
According to the military, the results of the five surveys conducted in the first half of the year showed that the satisfaction level with civil administrative services rose from 88.2 to 91.2 points (95% confidence level, ±3.41% margin of error), a 3.0-point increase from the first survey conducted in February. They said that this was the result of efforts such as establishing measures to improve civil satisfaction by sharing feedback from all departments based on the results of each survey and checking the results of the measures taken.
Meanwhile, Goheung-gun plans to conduct a telephone survey on the satisfaction of civil service complaints five times (1,000 people) in the second half of the year, and plans to provide the best civil service complaints by actively resolving and improving the inconveniences and demands of civil service complaints.
In addition, Goheung-gun is pursuing various policies to provide friendly civil complaint administrative services, including ▲sharing friendly cold water in preparation for heat waves, ▲renting a friendly umbrella rental service to show consideration for civil complaints, ▲operating an electronic civil complaint center (PC, fax, printer exclusively for civil complainants), ▲operating a health management corner (height measuring device, blood pressure measuring device, massager), ▲providing QR codes for filling out civil complaint forms, ▲providing interpretation copies of civil complaint forms for foreigners, and ▲operating a civil complaint office at night every Tuesday.
Queen Choi Ha Na Reporter Photo Goheung-gun
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2024-08-04 13:37:57