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According to PANews, Google has announced the integration of its generative AI technology into Snapchat’s ‘My AI’ chatbot, now available to users in the United States. This new multimodal feature is powered by Google Cloud’s generative AI capabilities, enhancing the chatbot’s functionality and user experience.
In addition to this development, Google has also introduced a customer interaction suite. This suite combines the features of contact center AI solutions with generative AI capabilities, aiming to improve customer service and engagement. The new tools are expected to provide more efficient and effective interactions between businesses and their customers.