2023-08-11 20:08:10
Increasingly, in their leisure activities, outings and when travelling, the customer is put to work and replaces the waiters and the cashier and reception staff. Alamy Stock Photo / Abaca / / Alamy Stock Photo / Abaca / / Yulia – stock.adobe.com
DECRYPTION – He registers online, orders on terminals. The company wins, provided it does not cut contact.
The customer is king, really? For years, to pay for his groceries at the supermarket, he scans them without calling anyone, unless there is a problem with the electronic cash register… While the workforce is increasingly difficult to recruit and the companies seek to digitize, the consumer is increasingly involved. At the hotel, at the restaurant, at the cinema, at the airport, when he rents a car or accommodation, he places an order, pays his bill, checks in, downloads his boarding pass, collects the keys… finds himself doing what used to be the work of waiters, cashiers and receptionists.
Welcome to a world where service is changing sides, with the development of new technological tools. It is not uncommon to never meet the owner of an apartment booked on an internet platform, such as Airbnb. No reception service: the keys are in an electronic box in the stairwell, or available…
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