2023-07-23 21:28:53
Updated Sunday, July 23, 2023 – 21:28
At least 13,300 people have been affected by the traffic cut this 23-J
People waiting at the Joaquín Sorolla station in Valencia.Ana EscobarEFECorte At least 13,300 affected by the suspension of the circulation of high-speed trains between Madrid and Valencia due to a “very serious” incident in a tunnel
The suspension of the circulation of high-speed trains to and from Valencia from the first hour of this 23J due to an incident in the facilities in a tunnel in this city, has affected more than 6,500 travelers of Renfe, 2.800 of That y 4.000 de Ouigo
The incident, which affects the three operators that circulate on the Valencia-Madrid route and vice versa, has been caused by a fire in a chest in the pump well of the high-speed access channel tunnel to Valencia, in San Isidro, which has forced the fire brigade to act.
The railway operators have different commercial policies that provide for compensation in the event of lateness.
In the case of Renfe and the AVE, this commitment is refund of 50% of the ticket for a delay greater than 15 minutes and 100% if the delay is greater than 30 minutes.
According to Renfe, there are around 6,500 people affected. To request compensation, they must do so once they have passed 24 hours from the arrival of the train and with a maximum term of three months from the date of the trip.
In the case of AVLORenfe’s high-speed and low-cost service, the channel is through the automatic compensation system of www.avlorenfe.comaccording to the company.
For his part, Ouigo He has assured that they have proceeded to reimburse the ticket to the travelers and give a compensation of 200%.
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