How do I get a refund for EBT theft in California?

2023-11-10 19:14:26

Discover unauthorized withdrawals from your account EBT It can be distressing, but quick action may generate a refund in any state of the USA.

In the area of EBT security, timing is paramount. Report the theft promptly to ensure eligibility for reimbursement, emphasizing the importance of meeting specific deadlines.

If you are a resident of Californiathis is what you should do:

1. Report the theft: Time is of the essence! To qualify for a refund, report the theft within the following deadlines:

Cash Help: Report within 90 days of illegal withdrawal. CalFresh: Report within 10 days of illegal withdrawal.

Contact the county or call EBT Customer Service Hotline at [phone], which is open 24 hours a day, 7 days a week. Choose option 2 for unauthorized use.

2. Cancel your card: Ensure the security of your card by canceling it immediately.

3. Request a new card: Let the county know if you would prefer to pick up a new card to avoid delays or theft in the mail. The EBT customer service hotline cannot issue new cards.

4. Submit a claim form – complete the claim form “EBT 2259” before the county within 90 days of reporting the theft. If you reported the theft to the EBT hotline, ask the county for the claim form. Identify illegal transactions, with the help of the EBT hotline if necessary.

the county generally processes refunds within 10 business daysexcluding holidays and weekends.

The CalFresh refund is limited to one month’s benefits, even if more were stolen. Replacement of stolen CalFresh benefits is limited to two times in a six-month period. Cash aid will be replaced if you are determined eligible.

If reimbursement is denied, the county must provide notice. You have the right to request a state hearing if you disagree with the denial. For theft of GA/GR (General Assistance/General Aid)request a county hearing.

Protect yourself!

To safeguard your EBT card and its benefits, follow these tips:

1. Periodically check your balance to detect unauthorized withdrawals.

2. Change your PIN every monthpreferably the day before your usual deposit.

3. If you suspect your card is compromiseddeactivate it by calling customer service.

4. Use your food benefits within the month in which they are granted. Reimbursement has limits, so timely use of benefits ensures maximum coverage.

5. Be careful with phone calls who claim to be from EBT; Never reveal your EBT information over the phone.

6. Before you swipe your EBT card:

Move the keyboard and card slot to make sure they are secure. Check that the card slot is slim and no wider than your card. Be careful of small holes near the keyboard, which may indicate hidden cameras. Protect your PIN entry with your hand.

7. If you suspect information is being stolenavoid returning to recently visited stores.

Remember, your county or state will never contact you via text message or call to ask for personal information like your EBT card number and PIN.

If you are contacted, do not provide any personal information. If you suspect benefit theft, call customer service at [phone] or contact your county social services agency.