Last year, the Office of the Auditor General of Norway (Riksrevisjonen) directed “severe” criticism at the NAV and the National Insurance Court for taking far too long to process appeals.
Since then, the processing time has only increased.
In 2021, the Office of the Auditor General wrote that the processing times were too long and that they have become longer over time, the newspaper Dagsavisen reports. In particular, the National Insurance Court struggled with long waiting times – averaging seven months.
Since then, the processing time for the National Insurance Court has become even longer. Last year, the average processing time was 359 days, an increase of over 100 days compared to the previous year.
Waiting times of around a year
The processing time for appeals at the NAV has also increased for several health-related benefits.
The NAV states that an appeal case related to sick pay can take up to 52 weeks at the level of the decision-making body, plus further delays in the two appeal bodies.
Marius Wivegh, a NAV user, told the newspaper Dagsavisen that he had to wait for three years to have his complaint dealt with in all the necessary instances.
“It is complete madness,” Marius Wivegh, who has been waiting for years to get his case processed, said.
The NAV has also not been able to reach its target of 12 weeks’ processing time in appeal cases related to work assessment allowance and disability benefits.
Number of appeals rising
According to Jorunn Rummelhoff, director of organizational development and HR at the National Insurance Court, the number of new cases has surpassed the number of resolved cases over time.
“Appeal cases thus have a longer waiting period, which affects the average case processing time,” Rummelhoff told Dagsavisen.
Director for benefits at the NAV, Eve V. Bergli, says that they are in the process of replacing old case management systems with new ones when it comes to sick pay.
The process has proven to be demanding, but the NAV says it has already implemented several measures to reduce the waiting time.