2024-04-10 16:15:16
Losing a WhatsApp account can be a big problem for many users, who have chats and important content saved in the application. Although this is a scenario that happens very rarely, Meta is very rigorous and the recovery process is exhaustive.
The platform has two ways to suspend an account. One is temporarily, which is a sanction for a specific period of 24 hours, And in case of repeat misuse of the app, the blocking will be definitive and we will have to go through a process to ask the company to return control of the profile to us.
- Identify the reasons for the suspension:
The first thing to do when discovering that our WhatsApp account has been suspended is to identify the cause. There are two reasons why the platform makes this decision: one is by using unofficial applications such as WhatsApp Plus or GBWhatsApp and the other is to carry out suspicious activities on the account, such as collecting information or receiving many reports from other users for inappropriate behavior.
Temporary WhatsApp blocks usually last 24 hours. (Illustrative image Infobae)
- Wait in case of temporary suspension:
If the suspension is temporary, it is most likely due to some activity that violates WhatsApp’s terms of use. In this case, it is best to wait the stipulated time for the suspension to be lifted. This information is delivered by the application when you want to open it.
- Contact WhatsApp to recover the account:
In the case of an indefinite suspension or if the account is not restored after the temporary suspension period, it is necessary to contact WhatsApp to request account recovery. Meta offers several options to do this:
- Use the contact form available on the WhatsApp support page (www.whatsapp.com/contact). There we will have to give all the details of the situation and explain the case in a clear way, especially if we believe that it is an error.
- Send an email to ‘[email protected]’, specifying the affected telephone number, giving all additional information about the device used and the evidence that justifies the request.
- Try reinstalling WhatsApp, log in with the suspended number and use the “Support” option when the suspension notice appears. This option can be useful for those who prefer direct solution from the application.
- Be patient during the recovery process:
It is important to note that the process of recovering a suspended account may take time. WhatsApp may receive a large number of requests and may not be able to respond to all of them immediately. Therefore, It is essential to be patient and wait for a response, which can take about three days.
In the event that WhatsApp does not respond to account recovery requests after this time, you have to think about other solutions, like using a number to create another WhatsApp account or download another messaging app like Signal or Telegram.
It is best not to use unofficial applications again as a solution.since in the same way the number will continue to be suspended and if we enter with a new one we will run the risk of being suspended again.
It is also important to keep in mind that the application does not always send a warning before suspending an account, so the block can occur from one moment to the next. Although if it is an error, it is best to do the recovery process and in the message make it clear that it is a failure because the rules of the application are not being violated, attaching as much evidence as possible.
Source: Infobae