Insecurity in public transport is a constant concern in Bogotá, especially in TransMilenio, the most used transport system and subsequently the one that reports the highest number of theft incidents.
Despite the efforts of the TransMilenio Technical Security Directorate to control crime, attacks are frequent. According to official figures, more than 9,500 thefts were reported in TransMilenio in 2023, and although the numbers showed a slight decrease in 2024, the problem still exists. For this reason, the consultant Óscar Vahos has emphasized the need to increase security efforts, a call that is echoed by thousands of users who daily fear being victims of theft.
How to act in case of theft in TransMilenio?
However, just as authorities are looking for new ways to avoid cases of theft and insecurity in this public transport service, criminals are also reinventing themselves and developing new techniques to surprise passengers.
Below you will find clear recommendations to respond safely to a possible theft in TransMilenio:
1. Stay calm and avoid confrontation
The first reaction to a robbery is usually panic or resistance. However, it is best to try to stay calm and avoid confrontation. Thieves tend to be nervous, and any action they perceive as a threat can lead to a violent situation. Keeping a passive attitude and following their instructions is usually the safest way to avoid a major exchange.
On the other hand, theft statistics show that many robberies are carried out quickly and without physical violence, so offering resistance may unnecessarily increase the risks.
2. Always be aware of your surroundings and minimize distractions
One of the best defenses is prevention. Criminals often pick on people who are distracted, because they are on their cell phones, listening to music, or simply not paying attention. Being aware of those around you and displaying things of value are simple practices that reduce the chance of being targeted.
It is important not to carry personal items in visible places. You’d better keep your mobile phone and wallet in internal pockets and avoid checking your phone at bus stops or inside buses, as thieves take advantage of those moments to quickly steal belongings.
3. Report the crime as soon as possible
If you have been the victim of a robbery, it is essential to report it to the authorities and the TransMilenio security team. This helps to record the statistics needed to improve the security of the system. In addition, reporting the crime may help catch the criminals, as in some cases stolen items can be recovered if you act promptly.
You can make the report online or go to a nearby CAI (Attendance Centre), where the authorities will receive your report. The complaint is not only an act of justice, but it is also a way to make visible the insecurity in the system and to press for reinforcement of protection measures.
4. Use technology to your advantage
Currently, there are security applications that allow you to track your cell phone in case of theft and others that connect to emergency numbers or friends in case of a dangerous situation. Turning on your phone’s security features, such as real-time location and remote locking, is a useful tool to protect yourself and, in some cases, recover your lost device.
It may also be useful to activate the city’s alert systems and be aware of the areas most reported in official applications or official websites, which will allow you to identify areas of risk within your daily route.
Although insecurity in TransMilenio is a problem that affects thousands of people every day, taking preventive measures and knowing how to act in the event of a robbery can make a big difference. Staying alert, acting cautiously and relying on technology are strategies that reduce the risk of becoming a victim and, in turn, enhance the safety of public spaces.
As users and authorities continue to demand solutions, the implementation of these recommendations helps foster a culture of self-defense that benefits all passengers on Bogotá’s largest transportation system.
* AI-assisted generated content.
Interview Transcript: Addressing Security Concerns in Bogotá’s Public Transport
Time.news Editor: Welcome to Time.news! Today, we are diving into a pressing issue that affects many Bogotá residents: security in public transport, particularly in the TransMilenio system. Joining us is security consultant Óscar Vahos, who specializes in urban safety and crime prevention. Óscar, thank you for being here.
Óscar Vahos: Thank you for having me. It’s a pleasure to discuss this critical issue.
Editor: To kick things off, can you provide us with some insights into the current security landscape in TransMilenio? I’ve read that it reported over 9,500 thefts in 2023, with a slight decrease in 2024. What do these numbers indicate about the effectiveness of current security measures?
Óscar: Yes, those numbers are quite alarming. While the slight decrease is encouraging, it still shows that we have a long way to go. The measures implemented by the TransMilenio Technical Security Directorate, while well-intentioned, haven’t sufficient to deter criminal activity. Criminals are continuously evolving their tactics, which means our security strategies must adapt as well.
Editor: That’s a crucial point. What are some of the new tactics criminals are using to target unsuspecting passengers?
Óscar: The techniques criminals use can be very crafty. For instance, they often work in groups, creating distractions while one or more individuals steal from an unaware victim. They might feign needing help or cause a disturbance, allowing their accomplices to strike. The key takeaway here is that these criminals are attentive to the environment, looking for any sign of distraction.
Editor: With this in mind, what practical advice do you have for TransMilenio users to stay safe?
Óscar: Great question! First and foremost, staying calm during a theft is vital. Panic can escalate the situation. If you find yourself in such a scenario, it’s best to comply with the thief’s demands. Most thefts occur quickly and without violence, so a passive response can be the safest approach.
Editor: That’s a wise strategy. But how can passengers minimize their risk of becoming targets in the first place?
Óscar: Awareness is crucial. Passengers should minimize distractions—avoid using their phones, especially when waiting at stops or during the ride. Keeping valuables out of reach and out of sight can significantly reduce the chances of being targeted. If someone looks preoccupied, they become an easy mark for thieves.
Editor: Excellent advice. What steps should individuals take if they do find themselves victims of theft?
Óscar: It’s essential to report the incident as soon as possible. You can do this online or visit a nearby CAI (Attendance Centre). Reporting helps authorities understand the scope of the problem and can aid in recovering stolen items. It also contributes to overall system security improvements.
Editor: With your extensive experience, where do you see opportunities for improving security measures within TransMilenio?
Óscar: There is definitely potential for investment in both technology and community education. Enhanced surveillance systems, more visible security personnel, and public campaigns designed to educate users about security practices can go a long way. Moreover, fostering a culture of community vigilance can empower passengers to look out for one another.
Editor: What can local authorities and transport officials do to reassure the public and enhance safety confidence on TransMilenio?
Óscar: Transparent communication is key. Officials should regularly publish updates on crime statistics and ongoing efforts to combat crime. Partnering with the community to hold forums where passengers can voice their concerns will also help build trust. Additionally, increasing police visibility during peak hours can serve as both a deterrent and a reassurance to riders.
Editor: Óscar, thank you for sharing these insights. It’s clear that while the challenges are formidable, concerted efforts can lead to improvement. Any final thoughts for our readers?
Óscar: Yes, I encourage everyone to remain vigilant and informed. Together, we can create a safer environment in Bogotá’s public transport systems. Don’t hesitate to take action, whether it’s reporting incidents or simply looking out for your fellow passengers. Safety is a shared responsibility.
Editor: Thank you, Óscar, for your valuable perspectives today. Our conversation sheds light on an urgent issue that impacts everyday life in Bogotá. Let’s hope for a safer commuting experience for all.