TRAI is continuously taking new decisions to improve the telecom experience. Strict steps are also being taken against spam calls. New challenges are also emerging. Strict rules were made by TRAI in the month of August. In this, 50 entities have been blacklisted and 2.75 lakh phone numbers were disconnected. Strict steps were being taken regarding calling.
Spam calls banned
It was said from the consumers’ side that there has been a 20 percent decline in spam calls. Its number was around 1.89 lakh in August, whereas in October it came down to 1.51 lakh. TRAI said that promotional calls should also be blocked. Tele marketer calls without registration and penalty should also be banned. If this is done then calls will be banned for 2 years. It has also been asked to take action regarding this as soon as possible.
Decision will be taken on Spam Calls
Business Today report says, 27 percent of the 14,000 mobile subscribers in 309 districts of India have received such calls. The number of robocalls has also increased. This suggests that some telemarketers are moving to automated systems. They are also considering banning new regulations. AI has also been introduced by Airtel which identifies spam calls. It also identifies messages in real time. Continuous steps are also being taken to curb robocalls.
The survey shows that the impact of the decisions taken by TRAI will be visible. Its effect will also be visible for a long time. The issue of spam calls is also being monitored and this has been done for many years. Further action is being taken regarding this. Jio, Airtel, Vodafone and BSNL users are also among those getting relief.
How is TRAI’s recent regulatory framework addressing the issue of spam calls effectively?
Interview: Enhancing Telecom Experiences and Tackling Spam Calls
Time.news Editor: Good day, everyone! Welcome back to Time.news. Today, we have a special guest with us, Dr. Rajesh Gupta, a telecom policy expert and consultant. Dr. Gupta has been deeply involved in shaping policies aimed at enhancing the telecommunications landscape in our country. We’re excited to discuss the recent initiatives by TRAI—especially their steps to improve our telecom experience and their battle against spam calls. Welcome, Dr. Gupta!
Dr. Rajesh Gupta: Thank you for having me! It’s a pleasure to be here.
Editor: Let’s dive right in. TRAI has been actively making changes to improve the telecom experience for consumers. What are some of the recent decisions that you find significant?
Dr. Gupta: Absolutely! TRAI has implemented several important initiatives that prioritize consumer welfare. One notable decision is the emphasis on increasing the quality of service metrics for telecom operators. They’ve mandated stricter adherence to service standards, which means consumers should experience fewer dropped calls and better data speeds. Additionally, they’ve introduced measures to enhance network coverage, especially in rural areas, ensuring that everyone has access to reliable communication.
Editor: That sounds promising! Access to consistent service is fundamental. Now, let’s talk about something that irks many consumers—spam calls. What steps is TRAI taking to combat this rampant issue?
Dr. Gupta: TRAI has recognized spam calls as a significant problem disrupting the communication experience. Recently, they’ve initiated a robust framework which includes stricter regulations on telemarketers. They’ve mandated mandatory registration and compliance protocols for promotional calls. Besides, TRAI is harnessing technology by advocating for artificial intelligence solutions to identify and block spam calls before they reach the consumer—a game changer in this fight!
Editor: That’s a fascinating approach! How do these technological advancements play a role in curbing spam calls?
Dr. Gupta: Well, AI and machine learning can analyze calling patterns and categorize calls based on historical data. Such systems can flag suspicious numbers before they connect, automatically blocking them if they meet specific criteria for spam. This proactive approach will significantly enhance the user experience, as consumers would face fewer interruptions from unwanted marketing calls.
Editor: It seems like a win-win for consumers. However, there’s always concern regarding privacy and data retention. How does TRAI balance the fight against spam with consumer privacy rights?
Dr. Gupta: That’s an excellent question! TRAI is acutely aware of privacy concerns and, indeed, the regulatory framework emphasizes the importance of data protection. They ensure that any data collected for spam detection is anonymized and used solely for the purpose of enhancing user experience. Transparency is key here, and they are working closely with various stakeholders to strengthen data protection laws alongside these new regulations.
Editor: It’s reassuring to hear that consumer privacy is being taken seriously. Lastly, what impact do you foresee these measures having on consumers and the telecom industry as a whole?
Dr. Gupta: I believe these initiatives will significantly restore consumer confidence in telecom services. With fewer spam calls and a marked improvement in service quality, users will enjoy a much better experience. For the industry, it might mean a shift towards more competitive practices as operators strive to meet the higher standards set by TRAI. In the long run, this could lead to innovation and better offerings, ultimately benefiting consumers.
Editor: Thank you, Dr. Gupta, for your insights into these crucial topics. It’s always enlightening to understand the workings behind regulatory bodies and their impact on our daily lives. We look forward to seeing how these developments unfold in the telecom sector!
Dr. Gupta: Thank you for having me! It’s been a pleasure discussing these important issues with you.
Editor: And to our viewers, thank you for tuning in. Stay connected with Time.news for the latest updates on telecom developments and more!