As pointed out by The Financial Times, Facebook management interfered with the work of the social network in order to give some politicians privileges when publishing posts, despite their own rules. “In many cases, senior executives make the final decision about whether a post violates social media policies,” one leaked memo said.
On the basis of the documents received, the company was also accused of not coping with the moderation of posts that incite hatred, especially those that were not written in English. In addition, journalists have found that Facebook often does not understand how its algorithms work, leading to a racial issue. In particular, because of the algorithm, the posts of people of one race in the feed had priority over others, the publication specified.
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The head of the company Mark Zuckerberg responded that “honest criticism” helps Facebook become better, but recent attempts are aimed at defaming the company. “In my opinion, what we are seeing now is a coordinated effort to selectively use leaked documents in order to present a distorted picture of our company,” he said.
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