Bank admitted failure and reported that the system has already been fully normalized
the application of Itau showed instability in payments and transfers by PIX during this Saturday, 25. The problem caused users to complain on social networks. Most customers said that the bank’s application showed that the money had left the account, however, it did not provide proof of the operation. Others also reported that they were unable to log into the system. “Congratulations to Itau. FI made a pix and the balance disappeared from the account and so far it has not arrived at the destination. Give me back my money. And worse, I’m seeing several people complaining, bad service”, said a profile on Twitter. “Itau again giving newness. I made a pix for another account of mine. The pix left Itaú, but it did not reach the other account ”, wrote another internet user. “It’s disrespectful,” commented a third. Earlier this evening, Itaú informed the Young’s website that “the PIX system has already been fully standardized. The bank apologizes to its customers for any inconvenience.”