2024-10-03 06:19:26
The company stressed that previously “certain statements made on social media that associate the line with hair loss” made it clear that “the safety and quality of our products are our top priority.”
L’Oreal responded to the announcement by the National Consumer Service (Sernac), after that users will alert on social networks about abundant hair loss for using their Elvive Hydra Hyaluronic shampoo line.
In a public statement, the company stressed that previously “certain statements made on social media that associate the line with hair loss” made it clear that “The safety and quality of our products are our top priority.”
Along these lines, they explained that in the face of these rumors “we carry out various quality and safety tests under strict standards in all cases officially reported in our consumer service channels; and after these laboratory analyses, “We want to confirm its compliance with our high quality standards and we rule out its potential relationship with hair loss and scalp diseases.”
This is why he specified that he will deliver these results to Sernac and “will fully collaborate with the institution, making available all the analyzes that support full safety in its use.”
Supposed causes of hair loss
On the causes of hair loss, from L’Oreal explaining that “It can be associated with multiple factors, such as diet, stress, hormonal changes, seasonal changes, medications, among others.”
“We recommend that consumers who have expressed dissatisfaction with the use of this product consult a specialist to identify the cause of their situation, as well as to obtain instructions on the best product for their type of hair and scalp,” added the signature.