Loris.AI is dreaming high. According to her announcement, she wants to “revolutionize your customer service.” It develops an artificial intelligence system to help managers improve the quality and efficiency of customer service in their organization. The company raised $ 12 million in Round A led by Bow Capital and ServiceNow, and was attended by existing investors Floodgate and Vertex Ventures.
According to the company, it is recruiting “in light of customers’ accelerated demand for real-time service, and the growing difficulty of companies to provide an immediate and quality service experience. “The company intends to recruit new employees and expand the development center in Israel.”
Loris’s algorithm is supposed to analyze the customer’s tone and intent from within the text to offer the representative dynamic call management recommendations, while maintaining each company’s unique policies and voice. It also presents insights that help service department managers easily understand the big picture that emerges from customer service calls to enable them to change procedures and improve service quality.
Itai Hertz, CEO of Loris: “The volume of demand for customer service in real time and a digital user experience is unprecedented. These interactions are often the only opportunity for companies to talk directly with customers. Ultimately, customers want to feel they are experiencing human interaction.”
Among the company’s customers can be found the
Faber
-7.46%
closure:0
opening:56.88
High:57.45
low:53.12
cycle:—
Page Quote News Graphs Company Profile Recommendations
More articles on the subject:
, Slice and bill.com. Since its inception, the company has also raised $ 7.1 million from former LinkedIn CEO Jeff Weiner, Floodgate, Homebrew and Kapor Capital.
Comments on the article(0):
Your response has been received and will be published subject to system policies.
Thanks.
For a new response
Your response was not sent due to a communication problem, please try again.
Return to comment