2024-07-19 15:44:32
The extent of the world’s computer problems is slowly becoming known! More and more companies are reporting the failure of critical IT systems. The question immediately arises: Am I entitled to compensation? BILD spoke to an expert and explained the different scenarios.
One thing is certain: If my contractual partner (eg airline, IT provider) cannot provide their services due to outsourcing, I do not have to pay anything or I get my money back.
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But what about compensation?
Medical practices without IT: Therefore, problems in this area are known only in Great Britain, but doctors and pharmacies can also work. Exercises are again using paper files. There is no compensation.
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Canceled activities: The University Hospital in Schleswig-Holstein has canceled all waiting procedures in Kiel and Lübeck due to IT downtime. Hospitals there are also closed. Lawyer Arndt Kempgens: “Damage compensation always depends on the type of fault. If there is gross negligence, someone becomes liable for damages. Of course, this has to be proven, but probably not the case here. For hospitals this is force majeure. ” There is no compensation.
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Microsoft apps and the Microsoft 365 cloud service cannot be used! Kempgens: “Here, too, there is no great carelessness or reason.” There is no compensation. But: If you have an agreement with Microsoft: Of applications eg. For example, if you don’t work for a day, Microsoft doesn’t allow you to get any money for you.
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Authorities are closed! There are problems, for example: B. in Schleswig-Holstein. Vehicle registration offices in Husum and Niebüll are also affected. If you cancel an appointment – there is no compensation.
Supermarkets are closed! Due to irregularities in the cash register systems, 340 Tegut branches in Germany were temporarily closed in the morning. There is no compensation for customers, especially since other providers are open.
It is interesting when the authorities or companies themselves have contracts with Microsoft or the responsible security company CrowdStrike. Kempgens: “Claims for damages up to normal negligence are also normally excluded, but you have to look at the low pressure.” The wave of lawsuits can end, especially in the USA the company from Austin (Texas) is there.
#Mega #Breakdown #Compensation #Life #Science