Mercari provides a wide range of resources for users looking to buy, sell, or navigate its platform, including detailed company information, help centers, and privacy policies.
Navigating the Mercari ecosystem offers a wealth of information for both new and seasoned users.
- Mercari offers a comprehensive Help Center for user inquiries.
- The platform provides specific guides for opening and managing Mercari Shops.
- Users can access various terms of use and policies, including those for Merpay and Mercari Ambassador programs.
- Information on data security and efforts to prevent fake products is also available.
About the Company and Its Services
For those interested in the company itself, a company profile is available, detailing its operations. For job seekers, recruitment information is accessible. The platform also keeps users informed through press releases and an official blog.
Mercari also operates Mercari US and Mercari Shops, offering distinct marketplaces for users. For those looking to sell, specific guidance on how to open a shop on Mercari Shops and log in to the shop management screen is provided.
Customer Support and Vendor Resources
The Help Center serves as a central hub for guides and inquiries. Vendors can find a dedicated Mercari Shops Guide for vendors. Users can also access a contact list for further assistance.
For those wanting to find specific items, a search function allowing product searches from free words is available.
Policies and Terms of Use
Mercari maintains transparency with its users through various policies. These include a Privacy Policy and an External Submission Policy. The Mercari Terms of Use are also readily available, alongside specific terms for Mercari Shops, Merpay, and the Mercari Ambassador program.
Further policies cover Merpay Smart Money, Mercardo, Mercari My Collection, and Mercari Omakari Car Transactions. The platform also outlines electromagnetic issuance regulations and a general compliance policy.
Additional resources focus on the safety management of personal data, disclosures based on the Funds Settlement Act, and notations regarding specified commercial transactions. Information is also provided for Omakase Car Transactions and for compliance and criminal deterrence efforts.
Mercari also highlights its announcement of absolute and absoluteness, alongside its ongoing efforts to eradicate fake brand products.
