2024-07-20 02:58:22
Behind the Microsoft failure which affected multiple flights, the Federal Consumer Protection Agency (Profeco) gives warning to airlines to give the Refunds for cancellations and make up for delays.
And it is that today, Friday, July 19, Microsoft and CrowdStrike reported a failure that affected airports and other systems around the world, causing delays and cancellations of several flights.
One of those affected is Mexico City International Airport (AICM), with 1,800 passengers affected; if this is your case and the airlines do not give you your compensation, do not hesitate to go to Profeco in Terminal 1.
Profeco issues this warning to airlines after Microsoft failure
Through their social networks (X before Twitter as a reference), Profeco warned airlines provide its passengers with the Legal compensation for cancellations or delays.
However, Profeco also issued a statementafter asking airlines to inform their passengers of the status of their flight and consumers to remind them of their modules at airports.
Equally, Profeco Remember that Article 47 bis of the Civil Aviation Law establishes the Decent treatment and timely notification to passengers due to a change in your flight itinerary.
For its part, due to the Microsoft, Profeco failure He also made a Recommendation to passengersboth to stay informed and to arrive in advance to document their flight.
In the statement, Profeco He also mentioned that he is attentive to his phones and modules (fixed and temporary) to serve passengers and that the airlines respect their rights despite the Microsoft failure.
This is what you are entitled to if your flight was delayed or cancelled due to Microsoft’s failure
Profeco also reminds passengers that they must be aware of their rights and the Civil Aviation Law, as well as the compensation policy in force since 2017, which guarantees a quality service of airlines.
They establish the Airline compensation for Microsoft failureamong them the Refunds for cancellationswhat They must be from Total ticket price plus 25% compensation of the same.
Or another form of flight cancellation compensation establishes that the airline must get you a place on the next available flight, or substitute transportation, and will include Food, accommodation and communication free of charge.
As for the flight delays also caused by the Microsoft, Profeco failure Remember that airlines also owe you compensation:
- From 1 to 4 hours delay: discounts on subsequent flights to the same destination and/or food and drinks, as a minimum
- Greater than 2 but less than 4 hours of delay: the discount that the airlines must give you will be greater than 7.5% of the ticket price.
- More than 4 hours: the same applies as for cancellations and you must also be given a refund for the ticket or the part of the trip that you did not take.
AICM (Cuartoscuro / Mario Jasso)
How do I request a refund for cancellation? Profeco tells you what to do in the event of a Microsoft failure and complications for airlines
To order a Refund for cancellation or compensation for delaysyou must go to the counter of the airline with which you are going or were going to fly; if you do not respect them, go or call Profeco.
Profeco has various modules in several airports in the country, although according to its statement, after the Microsoft failure established temporary points; these are some of their locations:
- AICM
- Felipe Angeles International Airport (AIFA)
- Cancun
- Tulum
- Guadalajara
However, you can also call the Consumer Telephone of Profeco, at number: 55-5568-8722 y 800-468-8722.
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2024-07-20 02:58:22