2024-07-30 18:06:46
Techem, the leading heat accounting company in our country, proves its commitment to innovation and customer satisfaction, providing them with the latest and most convenient solutions for managing and saving energy. The company uses innovations in artificial intelligence (AI) by cloning the voice of popular radio and television presenter Mitko Pavlov to answer important and topical questions of users. “During this busy time of the year with balancing accounts first being published on our customer portal and then being sent to users, we receive a number of questions. Through this communication, we also try to respond through the media, using technology and a new approach,” explains Milena Stoyanova, manager of Techem.
In a video, Mitko Pavlov’s AI clone answers frequently asked questions related to balancing accounts, remote distributors, water meters and heat meters, as well as important deadlines for balancing account corrections. The dialogue between Mitko Pavlov and his AI clone was created to make information easily accessible and presented in a more interesting way for Techem customers.
Key points of the conversation:
- Balancing accounts and missed reports: If a customer has missed a bill for appliances and hot water meters, he has until August 31 to request an additional visit to correct the bill through Tehem’s online portal.
- Remote reading devices: Installation of remote devices allows monthly reporting with actual bills, no forecasts and no summer adjustments. Customers can request a replacement of the appliances through the Techem NET portal with a discount on the price.
- Monthly reporting: When all appliances in the building are remote, customers receive accurate monthly statements, allowing for better cost control and eliminating the need for balancing bills.
Customer benefits from the online service:
- Convenience and transparency: Customers can easily request services and monitor their accounts online.
- Accurate monthly accounts: With remotes, balancing bills become unnecessary, providing actual monthly bills.
- Cost Control: Monthly reporting allows for better control of heat energy consumption and costs.
Through the Tehem customer portal, after registration, you can also request the installation of remote distributors, remote water meters and heat meters from Tehem, as well as register a document, signal, request for another service and track their status. We remind you that as of 12.3.2021, if you need to replace heat accounting devices, including hot water meters, it is mandatory that the new ones that you install be metered remotely. Remote hot water meters must be supplied or approved by the distribution company. You can also do this online, through the Techem customer portal.