Morocco, “an oasis of opportunities” for the customer service sector (Spanish magazine)
Madrid – Morocco is becoming “an oasis of opportunities” for the customer service sector, thanks to a “unique” combination of multilingual talent, modern infrastructure and competitive costs, wrote Monday, the Spanish magazine ”Parada Visual”.
“Morocco is a melting pot of cultures and languages, whose population speaks Arabic, French, Spanish and English,” notes the publication in an article under the title “Oasis of opportunities: Morocco as a customer service hub.
According to ”Parada Visual”, the kingdom is emerging as an ”ideal” destination for international companies wishing to provide multilingual assistance.
He added that Moroccan cities, such as Casablanca and Rabat, have experienced rapid development in terms of infrastructure and technology, noting that modern call centers, high-speed internet access and systems Effective management practices are the basis for providing quality service.
As more and more companies discover the advantages of Morocco, competition is intensifying, notes the author of the article, who believes that companies in the sector should invest in training programs on the latest trends and customer service techniques and encourage specialization in areas such as technical service, sales or dispute resolution to make a difference.
2024-09-29 03:37:35