Nanayam Vikatan – 17 July 2022 – Hotels can be sued if they charge service charges! | service charge in hotels

by time news

The Central Consumer Protection Commission has banned hotels from charging post-meal service charges. According to the guidelines issued in this regard, hotel guests should not be forced to collect service charges in addition to food charges or under other names. If you charge like that, you can ask for it to be removed. If the hotels do not remove it, they can file a case in the court against it, according to the recently released guidelines of the Central Consumer Protection Commission.

We asked S. Saroja, Director, Consumer Protection, Citizen Consumer and Civic Action Group, about filing a case in court over service charges.

S. Saroja

“In 2016-17 itself, the Union Ministry of Consumer Protection issued guidelines on service tax. In that, service tax should not be collected from the consumers under compulsion. People can give if they want. It declared that if the people do not like it, they may not give it. Most of the people do not pay attention to the payment receipt. In this case, as hotels continue to collect service tax, this has now been brought to people’s attention. If service tax is imposed on hotels, people can ask for its removal. In case of refusal to delete, you can complain by calling National Consumer Helpline number 1915.

A complaint can also be filed in the consumer court against the unfair trading practices by giving the proper payment receipt. Online complaint facility is also available. Those who wish to file a case can file a case with the help of a lawyer,” he said.

You may also like

Leave a Comment