2024-08-16 07:06:01
Thousands of Bancolombia customers woke up to an unpleasant surprise when checking their savings accounts through the bank’s app.
What was supposed to be a daily routine turned into a moment of high tension, as Many found their balances at zerowhile others saw amounts considerably lower than they should have. In an even more disconcerting twist,Some users noticed that the balance in their accounts had doubled in value.a situation that generated even more confusion and concern.
It wasn’t long before social media was filled with comments from alarmed users. On X, Facebook and Instagram, frustration and uncertainty were expressed in thousands of messages reflecting the anguish of not knowing what had happened to their money. The words “theft”, “error” and “urgent” were some of the most repeated in the comments of those demanding an immediate response from the bank.
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One user wrote: “I checked my account and it’s at zero! This is unacceptable. I demand an explanation from @Bancolombia.”
Bancolombia’s reaction
Faced with the growing wave of complaints, Bancolombia was quick to issue an official statement to calm its customers. The bank acknowledged the existence of a technical problem that had affected a significant number of accounts, causing changes in the balances visible in the application.
“Our clients’ money and data are safe at Bancolombia. At this time, they may not be able to see their balances through some of our channels. We are resolving this and will inform you when it is resolved. We apologize,” Bancolombia said.
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