2024-07-09 20:18:48
CONTRACT.
The Ecuadorian Social Security Institute (IESS) has awarded a USD 5 million contract to the National Telecommunications Corporation (CNT) for the implementation of a new medical appointment scheduling system.
According to documents published on the Public Procurement Portal (Sercop), this system is designed to benefit the 6.9 million IESS members and beneficiaries.
The new system will allow IESS users to schedule medical appointments through various channels, including WhatsApp, a mobile application, virtual assistants on the website and chatbots. This will facilitate more efficient and flexible access to health services, using modern communication technologies.
Among the responsibilities assigned to the CNT in this contract are the provision of medical appointment scheduling services, both through teleoperators and through virtual assistants via a contact center.
In addition, the management of incoming calls to the call center and the implementation of appointment scheduling via WhatsApp are part of the specified tasks./El Telégrafo