2024-08-24 08:51:31
The Ministry of Foreign Affairs announced that, starting next October 3, a new system of scheduling appointments for the issuance of passports in Colombia.
This measure seeks to offer greater security and access to citizens, thus improving the experience in managing this important procedure.
Foreign Minister Luis Gilberto Murillo explained that, although the current appointment system has operated regularly, there have been requests Various complaints from users who have faced difficulties in scheduling their appointments“Appointments are operating normally; however, there have been complaints about scheduling difficulties, so we are going to change the appointment system because it is associated with software that is quite outdated and that also lends itself to being taken advantage of at some point,” said the Chancellor.
The new system, developed by the Ministry of Foreign Affairs, seeks to improve access to the serviceand ensure greater security in the process. The software update will allow for more efficient management of appointments, reducing the possibility of errors and streamlining procedures.
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The Minister also stressed that the Ministry of Foreign Affairs is committed to the continuity and normality of the provision of consular services, both in Colombia and abroad. “The Ministry of Foreign Affairs reaffirms its commitment to the continuity and normality of passport issuance services inside and outside the country; the processing of travel books is not at risk and will not be affected as of October 3,” Murillo said, denying any rumors about possible interruptions in the service.
One of the most notable developments is that the Colombian State will regain control of citizen datawhich was previously in the hands of private companies. This change aims to strengthen security in the handling of Colombians’ confidential information, a crucial aspect for the protection of personal data.
During a recent visit to the passport office at the Central Office in Bogotá, Murillo personally delivered documents to users and discussed with them the importance of continuing to improve consular services. She assured that the Ministry will continue working on more agile and accessible processes for all citizens.
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