2023-05-22 22:00:53
- The technology applied by the platform allows the optimization of prevention, diagnosis and treatment and timely monitoring of health problems.
- This telemedicine platform takes advantage of Artificial Intelligence to offer a personalized service to patients.
- The LGBTQ+ community is more at risk of developing a mental disorder, such as depression or anxiety, due to the stigma that still exists.
One of the most evident changes brought about by the outbreak of the Covid-19 pandemic was the acceleration in the adoption of digital platforms and resources for the performance of people’s daily and professional lives. The health sector was no exception, since the application and use of new technologies in remote medical care services became essential, which is known as telemedicine.
Although the initial motivation was the communication gap due to the protection and isolation measures necessary to avoid contagion, as well as the saturation of medical and hospital services, the advantages of digital resources are maintained even after the health emergency is over. global.
Remote medical care with the support of Artificial Intelligence
In this context, various options for remote consultation and medical care platforms and services have emerged, among which stands out Children. a platform of telemedicine Empathetic and reliable born with the intention of providing quality care and improving access to health services through online medical and psychological consultations created by PROSPERiA. It is a Mexican social impact company that seeks to democratize access to health through technology, especially Artificial intelligence.
The Zana platform offers various health services, such as general medicine, sexuality, maternity, and psychological care, among others. Despite having a general approach, the mission is to help close the gap in access to health for vulnerable populations such as women and the LGBTQ+ community.
According to him Population and Housing Census of Mexico of 2020, 17% of men have problems accessing medical care, while 22% of women face the same inconvenience. This health gap mainly affects sexual, reproductive and mental health services.
In addition, women also face other situations such as double working hours, which places them at a disadvantage in accessing general health services and has a direct effect on their mental health.
Zana also seeks to serve another underserved population group: the LGBTQ+ community. According to a study carried out by the Ministry of Health (SSa)this community is more at risk of developing a mental disorder, such as depression or anxiety, due to the stigma that still exists.
Advantages offered by the telemedicine platform
- Privacy and comfort: Women and LGBTQ+ communities may feel more comfortable discussing sensitive health issues, such as sexual and reproductive health or mental health, from the privacy of their own homes. Telemedicine provides a more intimate and secure environment to address these issues, which can promote open and candid communication between patient and healthcare professionals.
- Reduction of stigma and discrimination: Women and community patients with diverse gender identities often face discrimination and stigma in traditional healthcare settings. Zana helps overcome these challenges by providing a virtual space where you can receive medical and psychological care with health professionals specially trained for any topic in an empathetic and non-judgmental manner.
- Internal electronic medical record: Which is optimized to standardize the protocol followed by the doctor and ensure a rigorous evaluation of the patient’s health status and background, in order to provide comprehensive and continuous care.
- Education and prevention: Telemedicine can play an important role in the education and prevention of health problems. Through online platforms, such as her Blog and social networks including Facebook, Instagram and Tik tok, Zana provides educational resources, advice on healthy lifestyles and reminders for medical appointments and preventive exams. This helps foster greater health awareness and promotes disease prevention.
The applied technology of the platform allows optimization of prevention, diagnosis and timely treatment. By creating an account and taking the first consultation, an electronic medical record is created, which helps to give timely follow-up to each patient. In addition, if necessary, electronic prescriptions can be prescribed and, together with a business partner, medications can be sent and samples taken for laboratory studies from home to home.
For Zana the Artificial intelligence is an ally, for this reason it is planned to include elements that help improve the patient experience, standardize the quality of its services and optimize the time of doctors in order to attend to a greater number of patients at a lower cost.
These include an intelligent Chat to solve health doubts, the automatic filling of the medical file; collection of symptoms with a chat prior to the consultation; as well as decision support tools for doctors on possible diagnoses and treatment routes for their patients. All this in order to provide higher quality health services to a greater number of people.
Also read:
Kidscare, a new telemedicine option that cares for children’s health
Telemedicine, the service most valued by workers
Why is there no regulation on telemedicine and telehealth in Mexico?
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