Occurs when phones with older OS such as Galaxy S10 and Galaxy Note 10 are updated with ‘Smart Things’
Samsung “Stops updating SmartThings after confirming the problem… “It can be resolved at a service center.”
It has been discovered that some of Samsung Electronics’ older Galaxy phone devices are experiencing the so-called ‘infinite reboot’ phenomenon. As the OS (operating system) update is not supported, a phenomenon is occurring where the terminal keeps turning off and on after updating the ‘Smart Things’ app on a device with old software installed.
According to the industry on the 3rd, a post was posted on ‘Samsung Members’, a community dedicated to Galaxy phone users, saying that an endless reboot phenomenon has been occurring in older models such as the Galaxy S10 and Galaxy Note 10 since the previous day.
One user said, “The Galaxy S10e I had in my bag for work was so hot that when I took it out, it was rebooting endlessly. “When I backed up and restored Samsung Cloud, a lot of data was lost,” he said.
In addition, “the Samsung logo suddenly appeared on my phone, which I was using well, and then it rebooted infinitely and I couldn’t use it,” “the phone that was charging suddenly kept rebooting on its own,” “I went to the service center because of the endless reboot, and they blamed the motherboard and recommended changing the phone.” There were many posts such as “
Posts were posted not only domestically but also on overseas Samsung members communities, reporting that a similar infinite reboot phenomenon occurs on models such as the Galaxy M51.
It is known that the devices experiencing this problem are those using versions lower than ‘One UI’ 6.1, the OS for Galaxy. The devices used by users complaining of infinite reboot issues are mainly the Galaxy S10 series, Galaxy Note 10, and Galaxy A90 released in 2019 and 2020.
These models support only versions up to One UI 4.1 (Android 12). In addition to these, claims were made that the same problem also appeared on some Galaxy S21 and S22 devices that did not receive the One UI 6.1 update.
It is understood that the infinite reboot error occurred during the update process of Samsung Electronics’ home appliance remote control app ‘Smart Things’. It is believed that there was a conflict between the latest version of the SmartThings app and the older One UI system. Currently, SmartThings app updates are stopped.
Samsung Electronics said, “It was confirmed that an infinite boot phenomenon occurred in some smartphone models equipped with an older OS (Android 12), such as the Galaxy S10, while updating the latest SmartThings app. “After confirming the problem, we stopped updating the SmartThings app immediately,” he said. “Users who are experiencing inconveniences can solve the problem and recover data by visiting a nearby service center.”
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2024-10-03 05:28:35