The demand for skilled professionals who can seamlessly blend technical expertise with leadership is growing, particularly within the events and entertainment industry. A newly posted position with Encore, an event technology company, highlights this need with an opening for an Event Operations Supervisor specializing in audio-visual (AV) technology. Posted on February 24, 2026, the role, identified as Job ID TEMPL041344, emphasizes a focus on customer service, staff development, and operational efficiency. This position offers a glimpse into the evolving responsibilities within event management and the increasing importance of technical proficiency.
The Event Operations Supervisor will be responsible for overseeing floor operations, ensuring the smooth setup, operation, and breakdown of AV equipment. This isn’t simply a technical role; it requires a leader capable of directing a team of technicians, maintaining positive client relationships, and proactively addressing any technical challenges that arise during events. The position reports to either the Detroit (DET) Director of Operations (DOO), or Operations Manager, indicating a regional focus for this particular opening.
Core Responsibilities: A Blend of Technical Skill and Leadership
The role is multifaceted, demanding a strong understanding of both the technical and interpersonal aspects of event production. Daily tasks include organizing floor activities, directing technician workflow, and ensuring accurate completion of essential documentation like flowsheets. A key component involves proactive communication, establishing coordinated strategies for event management and attending relevant venue meetings, such as banquet event order meetings. Beyond the logistical aspects, the supervisor is expected to be a customer service champion, exceeding expectations and upholding Encore’s service standards.
Training and mentorship are also central to the position. The Event Operations Supervisor will assist in onboarding new technicians, familiarizing them with both venue-specific protocols and Encore’s broader operational standards. Serving as a mentor, providing guidance and support to new hires, is explicitly outlined as a key responsibility. This emphasis on staff development underscores the company’s commitment to fostering a positive and growth-oriented operate environment.
Technical Expertise and Physical Demands
Successful candidates will need a solid foundation in AV technology, being responsible for the accurate setup, operation, and troubleshooting of intermediate audiovisual equipment. Preventative maintenance, security of equipment, and participation in physical inventory counts are also essential duties. The job description explicitly states a requirement for knowledge of “technical theory” and advanced problem-solving skills.
The role isn’t without its physical demands. Team members must be able to lift up to 50 pounds frequently and be comfortable with extended periods of standing, walking, and reaching. The work environment can vary, encompassing both hotel/convention center settings and warehouse environments, potentially involving exposure to varying temperatures and heights via lifts and ladders. A valid driver’s license may also be required for positions involving company vehicle operation.
Qualifications and Compensation
While a bachelor’s degree is preferred, the position requires 3-5 years of experience in both customer service/hospitality and, crucially, audio-visual technology. Encore emphasizes the importance of ongoing training and certification, requiring internal applicants to meet specific program requirements and external applicants to complete necessary certifications within 60 days of hire. Details on these requirements can be found at Encore’s career path website.
The hourly pay range for this position is listed as $18.93 to $24.60, with final compensation determined by factors including location, experience, and skills. Encore also highlights its commitment to employee benefits, with details available on their benefits page, and a welcoming, inclusive company culture, further detailed on their diversity and inclusion page.
Beyond the Job Description: Skills for Success
The job description outlines several key competencies, including a commitment to delivering world-class service, demonstrating hospitality and ownership, and valuing people through effective team building. The ability to “manage ambiguity” and “drive results” are also highlighted, suggesting a dynamic and fast-paced work environment. These competencies are further detailed on Encore Connect, accessible through a provided URL.
The Event Operations Supervisor role at Encore represents a growing trend in the events industry: the need for professionals who can bridge the gap between technical expertise and effective leadership. As events turn into increasingly reliant on sophisticated AV technology, individuals with the skills to manage both the equipment and the people operating it will be in high demand. The next step for potential applicants is to review the full job description and associated training requirements on the Encore website, with applications currently being accepted.
Do you have thoughts on the evolving role of technology in event management? Share your comments below, and please share this article with your network.
