2024-07-13 09:52:55
Promoting a construction or development project is like a hurdle race. From purchasing the land, going through the registration process, and preparing various documents to breaking ground for construction, there is no easy task. The most difficult hurdle to overcome is the permit. If you make even one mistake in the complicated and difficult procedures, the entire project can lose its momentum.
What makes building owners most anxious is the time it takes to complete the permit process. Although there is a legal deadline for each permit type, it can be stretched like a rubber band if you try to extend it. The pain and loss caused by permit delays are always left to the complainant.
■ Permit processing results in just 7 days?
Civil Affairs Administration Service 2‧5‧7 makes permit processing faster and easier, and continues to receive favorable reviews from citizens
Paju City has found a groundbreaking solution to completely eliminate administrative inefficiency that wastes citizens’ precious time and causes opportunity cost loss. It was piloted in the spring of last year and fully implemented in July. <민원행정서비스 2‧5‧7>Anyone can now easily and quickly process permits without any specialized knowledge or advanced information.
2 5 7 is a system that allows building owners or agencies to receive processing results within 7 days of filing a permit complaint. When a complainant files a permit complaint with the city hall permit department, the city requests individual law reviews from all relevant departments within 2 days, conducts consultations, and collects review items or supplementary requirements within 5 days, and notifies the results, such as approval, supplementation, rejection, or rejection, within 7 days.
The city quickly determines whether a petition meets the legal standards, and if so, immediately completes the permit process. If it is not possible according to the legal standards, it immediately notifies that it is “not possible.” If there are any defects, such as missing required documents, the building owner or the petition agency can quickly supplement the deficiencies. As a result, the petitioner can quickly decide whether to continue investing in the project, which reduces unnecessary waste of time and avoids opportunity cost losses due to delayed procedures. This is the effect that Paju City expects from the 2/5/7 system.
The compliance rate of the system had already exceeded 99% at the end of December last year, just six months after its implementation. Of the total 1,613 civil complaints filed over the six months, only four exceeded the compliance standard of “supplementary notification within 7 days,” excluding cases that were withdrawn because they did not meet the legal standards.
The expectations of Paju City, which were placed on 2/5/7, have become reality with permits and licenses that have become faster and easier for citizens to immediately feel. Since the implementation of the system, favorable reviews have continued among citizens who have directly experienced the permit and license procedures.
#Civil petitioner Kim Jun-young (39 years old) “I received the factory construction permit in 7 days, which I thought would take a couple of months”
Kim Jun-young, who runs a factory that manufactures desks and tables in Wollong-myeon, Paju, experienced 2/5/7 for the first time in late March this year while pursuing permit procedures for building a new business.
“In the past, when I was getting permission to build a factory in Wolong, it took a long time, but this time, when I was entering the court complex, I was surprised that it only took 7 days to get the permission.”
Mr. Kim, who had been allotted a site within the second industrial complex of the court, first entrusted the construction company with the registration of the site, but he was frustrated because it only took time and he could not hear any tangible results. In the end, Mr. Kim had no choice but to step forward himself, but because he lacked specialized knowledge regarding the process of moving into the industrial complex, it took three months just to prepare the documents.
After many twists and turns, the contract for moving into the industrial complex was completed, but in order to build a factory building, a building permit was needed. Mr. Kim was still anxious that the permit would not be processed on time, which might derail his plan to finish construction before the rainy season. If the permit was delayed and the construction period coincided with the rainy season, there was a concern that the construction would be delayed and the burden of construction costs would snowball.
However, not long after, Mr. Kim Jun-young received a phone call informing him that the building permit had been processed. It had only been a week since he had filed a complaint with the city hall permit department.
Kim Jun-young said, “It was a great help that they paid meticulous attention not only to the building permit but also to the industrial complex move-in procedures,” and expressed his gratitude repeatedly, saying, “Because we received the building permit quickly, we were able to sign a contract with the construction company right away and start construction.”
#2. Civil petitioner Kim Gwang-seok (55 years old) “Lucky to meet 2‧5‧7, ‘I experienced positive permission’”
“Our school was fortunate to come to Paju, but it was even more fortunate to receive this building expansion permit at such a good time.”
Professor Kim Gwang-seok, head of the Department of Architectural Design at Seoyoung University located in Paju City, shared his thoughts while experiencing the administrative procedures for obtaining permits from Paju City while promoting the expansion of the school building in late June last year.
From the first day that Professor Kim filed his complaint, the Paju City Hall Permit Division immediately requested consultations with all relevant departments, collected all responses, and notified the applicant of the items that needed to be supplemented on the fourth day (since the complaint about the expansion was filed). After that, the permit process was completely completed in just 10 days.
Since the construction of Seoyoung University in 2011, we have received help from Paju City in pursuing permit procedures whenever there have been changes to the construction plan, but this time, I felt that something was different.
Professor Kim said, “When I looked into the reason, I quickly understood when I heard the term ‘Paju City Civil Complaints Administration Service 2.5.7.’ The permit process always has negative aspects like the two sides of a coin, but Paju City gave citizens a positive permit experience that made them feel lucky, like the 7 in 2.5.7.”
He also said, “Easy policies have given citizens trust and confidence in the administration,” and asked for an opportunity to directly explain the 8th elected Paju City’s permit policy to students, who will be future demanders and professionals.
■ 57% reduction in permit processing period before and after implementation of 2‧5‧7
… ‘Average of 41 days in the first half of 2023 ⇛ Average of 18 days in the second half of 2023
The high evaluation of the 2‧5‧7 system by the complainants can also be confirmed by the results of a satisfaction survey targeting complainants such as building owners and agency officials. The satisfaction score in the survey conducted in June of this year, in which 93% of the respondents were building owners, was 8.6 out of 10.
The most decisive reason for the high ratings given by the petitioners is the shortened permit processing period. According to the analysis of the Paju City Permit Division, the average processing period for permit applications submitted in the second half of 2023, when the 2‧5‧7 system was fully implemented, was 18 days. This is a whopping 57% reduction compared to the average processing period of 41 days for permit applications in the first half of 2023, six months before the implementation of 2‧5‧7.
Any system can have a brief effect at the beginning, but 2‧5‧7 was different. ‘As a result of a survey conducted on permit applicants twice in March and June of 2024, the average processing time for permit applications in the first half of 2024 was 19 days, which is similar to the survey results from last year. This result proves that the 2‧5‧7 system is settling down as a sustainable system.
In addition to the effect of shortening the permit processing period, the number of cases of civil complaints that were processed after supplementation due to insufficient documents is also gradually decreasing. Before the introduction of the 2.5.7 system, the proportion of civil complaints that were processed after supplementation among civil complaints in 2022 was 91%, 88% in 2023, and 77% as of the end of May 2024, showing that the supplementation rate has significantly decreased since the full implementation of 2‧5‧7.
■ Lowered threshold for licensing is expected to stimulate investment sentiment and demand, thereby revitalizing the people’s economy
It is only natural that Paju City, which is growing and developing toward becoming a self-sufficient city of 1 million people, is putting effort into innovating its permit administration. Any grand urban plan is nothing more than a house on the ground if permits are not properly executed.
Moreover, as the economy is shrinking significantly due to high inflation and high interest rates, and we are entering an era of low growth, efforts to invigorate the people’s economy by lowering the threshold through administrative innovation in permits and licenses have become more urgent. It is expected that quick and easy administrative processing will also contribute to stimulating investment sentiment and demand.
Mayor Kim Kyung-il said, “Fast is not always the answer. There are things that are important to build up step by step from the foundation. However, when it comes time to show results, we will definitely show them,” and emphasized, “For Paju City, which is created by citizens, we will listen to the voices of citizens on the ground and take action to protect the people’s livelihoods in a certain and practical way.”
Economy Queen Reporter Hongmi Kim / Photo Paju City
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2024-07-13 09:52:55