2023-12-29 08:25:56
True Launches Proactive Operations to Combat SMS Content Problems
True, a leading telecommunications company, has announced the launch of proactive operations to solve SMS content problems. The company is taking strict control measures and instructing content partners to step up preventive measures to protect customers from unwanted charges and deceptive advertising.
As part of the initiative, True is inviting customers to check and cancel paid SMS by themselves through the True iService app or by calling the hotline at 02 700 8085. The company is implementing a confirmation process for content partners before applying for services to ensure strict compliance with customer application transactions.
In a recent announcement, True emphasized the importance of avoiding visiting unreliable websites, including gambling and pornographic websites, which are known for deceptive advertising messages and pop-ups that can lead to unintentional service charges.
Customers are urged to check paid SMS by using the True iService app and to report any abnormal service charges to the hotline at 02-700-8085. True is asking for cooperation from customers to report the names of SMS senders in the event of unintended applications, in order to identify and address any issues with content partners who fail to comply with agreements.
For more information and assistance, customers can contact the hotline at 02-700-8085 (free of charge from 9:00 a.m. to 6:00 p.m. every day) to report any abnormalities and receive support from True’s customer service team.
True’s proactive operations are aimed at protecting customers from unwanted charges and deceptive advertising, and the company is committed to working with content partners to ensure strict compliance with preventive measures for the benefit of its customers.
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