Rami Levy Sycamore Marketing (PR)
The investigation of a savings plan conducted by Maayan Perati and yesterday revealed the shortcomings in Shufersal shipments, continued tonight with an audit with the food retail chain Rami Levy. The investigation published tonight did not turn out to be good news for customers and found a number of shortcomings in the conduct of the online delivery service.
The published article revealed that the shipments waiting to be transported are not kept refrigerated and that the chain relies on the glaciers with which the refrigerated products are packed. In addition, a visit to the butchers revealed that the workers did not maintain proper hygiene, and among other things did not wear the sterile uniforms that must be worn while working. It was also found that despite the ban, Rami Levy’s delivery service offers minced meat – a product that can only be sold when the meat is ground in front of the customer.
After visiting the butcher shop, visitors arrived at the fish refrigerator that had not fully passed the control test, when the temperature of the refrigerators was found to be borderline. Critics even told the branch manager: “Do you have children? Do not give it to them.” Rami Levy claimed in the investigation that the chain adheres to the strictest rules for customers.
As you may recall, Maayan Perthi’s Shufersal delivery investigation in Keshet 12’s savings program, which aired last night, revealed a disturbing picture, according to which the products that people buy with the best of their money stand in the sun for hours and can become dangerous to eat.
For the purpose of the article, a News 12 researcher went to work in disguise at the retail giant’s delivery center and documented with a hidden camera on his body how the products are stored in the delivery from the moment they are collected from the shelves until they arrive at the customer’s home. The answer, as stated, was far from satisfactory.
More in-
The N12 described the findings: “The first problem we will start with is the cooling of the products, probably the sensitive ones – like fish, meat, poultry, dairy products. “She told me there should be ice in the cooler, right?”, Our researcher asks one of the facts leading to shipping. ”
The answer he received was: “Yes, I forgot to take,” she explained, “but have to leave the ward with ice.” When the researcher suggested that he go and get her the required ice, she replied that it was not necessary and “in the end we will take it”. Our researcher was explained that the meat ordered by the customers is prepared for delivery in advance in the morning. “While the meat is refrigerated, you can keep it in the refrigerator for two days,” explains one of the facts to our researcher who finds it difficult if it is not a problem when it comes to minced meat that has been waiting since the morning to be picked up for delivery.
Another problem described was: “And when you have already received the shipment, there are those who still pass the invoice in front of the products. But it turns out that the Shufersal chain is familiar with the situation where you are charged for a product that did not arrive.” “, One of the facts was documented and explains. “Why, are they stealing snacks?”, Our researcher asked her. “Sure,” she replies, “they want something sweet or salty.”
Shufersal responded: “The audit findings are not characteristic and probably indicate a local fault. Upon receipt of the findings several weeks ago, we worked to draw lessons and improve processes immediately at the branch, as found in the additional surprise audit conducted by the Ministry of Health a week later.”
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