The Water Board has come up with a new mechanism to address the problem of contacting authorities for complaints related to drinking water and sewage in Chennai. According to this system of complaint through ‘QR line’ has been introduced.
The Chennai Drinking Water Board distributes 100 crore liters of drinking water daily through pipelines and trucks in 15 zones. Although there is only one source of drinking water from lakes, the sea water desalination project is meeting Chennai’s drinking water needs without shortage.
In Chennai, there are 7.82 lakh drinking water connections. For drinking water and waste water complaints, complaints can be made to respective Ward Water Board Engineers and Area Engineers. To report from home, contact 044 – 4567 4567. In this, there are 20 links. Or contact the toll free number ‘1916’ and lodge a complaint. Also, you can report through the website www.chennaimetrowater.tn.gov.in.
For public complaints, the complaint registration number will be sent as an SMS to the mobile phone. Also, the concerned Ward Assistant Engineer will be informed about the complaint.
After rectification of complaints or solution of problem, Assistant Engineer should report to control room. Again from the control room, the complainant will be contacted, the action details will be given and after approval, the complaint will be closed.
Public pays water and waste water taxes and charges through cash, check and draft. Since 2014, the facility of paying tax through credit card, debit card and ‘online’ has been introduced.
Two months ago, a ‘QR line’ was created and the facility to ‘scan’ it and pay taxes was introduced. In this case, the facility of ‘QR line’ has been introduced to facilitate the filing of similar complaints.
This ‘QR Line’ facility has been established at 300 places like Ward Office of Drinking Water Board, Zonal Area Office and Tax Payment Center. It can be scanned, a complaint can be registered and quick action can be taken, officials said.
People contact on phone and complain and there is some time delay in getting the complaint to the respective authorities. We have introduced ‘QR line’ to provide quick action without office waiting. In this, the complaint reporting system has been simplified. In total, we have mentioned 45 list. Any complaints should be ‘ticked’ and sent.
Water Board officials
facilities
Through this ‘QR line’ you have to register details such as ward number, street name, location, door number, nature of the problem, how long the problem has been there.
Accordingly, Ward Engineers and staff will be sent to the place to solve the problem. You can also register for facilities like tax assessment, change of address.
Complaint list
Facility to select complaints including non-inflow of drinking water, unsanitary drinking water, hand pump repair, broken public water pipe, meter repair, illegal connection, sewage leakage, pipe damage, sewage discharge through mechanical inlet, reservoir tank and waste water tank problems. has
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