2024-06-26 16:16:45
A gathering on Grievance Redressal Administration was held in coordination with stakeholders as per Annual Efficiency Settlement (APA) 2023-2024 of Rupali Financial institution PLC.
The assembly was held on Monday (June 24, 2024) within the convention room of the Zonal Workplace beneath the general route of the Vigilance and Intelligence Division of the Financial institution’s Head Workplace and beneath the supervision of the Zonal Workplace Dhaka North-West.
Dhaka North Divisional Workplace Normal Supervisor Md. was current because the chief visitor within the assembly. Noman Mia. He interacts with the shoppers and provides varied instructions to make the grievance redressal administration course of profitable.
Normal Supervisor Salamun Necha and Deputy Normal Supervisor and Focal Level Officer Prabir Kumar Chakraborty have been current as particular company. Presided over by Deputy Normal Supervisor of Zonal Workplace Dhaka North-West. Muktar Hossain. Amongst others, department managers and clients beneath Zonal Workplace Dhaka North-West have been current on the event.
Within the assembly, significance was laid on resolving all complaints sincerely by sustaining good customer-banker relations. Buyer complaints are taken under consideration and remedial measures are taken. The assembly additionally mentioned in regards to the service high quality of the financial institution, sorts of complaints and redressal strategies. Right now, the shoppers expressed their satisfaction with the service high quality of Rupali Financial institution.