On New Year’s Day, chaos erupted at an old ‘Grand’ hotel in Hyderabad, Telangana, as a customer complaint about the quality of the famous Hyderabadi Biryani led to a violent altercation between the patrons and the hotel staff.
The restaurant, known for its delectable biryani, was packed with customers eagerly waiting to taste the renowned dish. However, one disgruntled customer expressed dissatisfaction with the hot and tasteless biryani, sparking a heated argument between the customer and the hotel staff.
The argument quickly escalated as both parties lashed out at each other, eventually turning into a physical altercation. Witnesses reported that hotel staff attacked customers with rolling pins and chairs, causing a panic among the patrons who fled from the premises.
The police were promptly informed about the incident and rushed to the scene. Upon arrival, they took both parties to the police station for questioning and conducted an investigation, which included reviewing surveillance footage from the restaurant.
Confirming the reports of the violent altercation, a police officer stated that the altercation was triggered by the customer’s dissatisfaction with the temperature of the biryani. The situation further deteriorated when the customer physically attacked a hotel employee, prompting a swift and aggressive response from the staff.
The police have registered a case against six individuals involved in the incident, and videos of the altercation have since circulated on social media, leading to public outrage and scrutiny. The shocking incident has raised concerns about customer service and the handling of complaints in the hospitality industry, prompting authorities to take action and hold those responsible accountable for the violent altercation.