2024-08-06 23:09:47
Sernac stated that the most complex case is that of Rappi, since its default tip suggestion is higher than the percentage established by law of 10%, reaching 12%.
The National Consumer Service (Sernac) sent a letter to the delivery platforms Uber Eats, Rappi, Pedidos Ya and Justo in response to user complaints for including tipping by default in their appsin addition to inquiring about the mechanism for calculating this suggestion amount.
The agency recalled that for 10 years now there has been a rule requiring all customers to be asked whether or not they wish to add a tip to their final bill, which must be at least 10% of the consumption and can be paid in cash, debit or credit, as the case may be.
Specific, This regulation applies exclusively to all those establishments that serve the public and provide additional service, for example, those that have waiters.This list includes restaurants, pubs, bars, cafes, nightclubs, inns and similar.
However, Delivery apps have added the “suggestion” of tipping for delivery people, which generated a complaint from users, since It is charged before the product delivery service is completed.
Along with this, the interface of the Uber Eats, Rappi and Justo platforms includes the option to tip by default. In addition, items such as “dispatch” or “service rates” are considered to generate the 10% calculation percentage and do not include discounts.
Sernac stated that the most complex case is that of Rappi, since Their default tip suggestion is higher than the statutory 10%, reaching 12%.