2024-04-09 22:12:31
The service asked the company for all the information it has about the memberships it has and said that after analyzing it “it will take measures to protect affected consumers.”
A period of five business days was delivered by the National Consumer Service (Sernac) to the delivery company Rappi.so that you can send all the information about the memberships you have, as well as the details of the procedure by which the subscription of customers to their loyalty plans is formalized.
This was determined by the organization after the series of complaints that came from users of the delivery company, who They reported charges without their authorization, which they also reflected on Rappi’s social networks..
Through a statement, Sernam recalled that “Rappi recently renamed its service Prime raps by Rappi Pro, which has a cost of $4,990 per month. It also introduced a subscription with more benefits called Rappi Pro Black, whose cost is $7,990 every 30 daysas stated on their website.”
In that sense, the service asked the company to know its version regarding the complaint that activated the aforementioned memberships without the consent of its clientswhich were charged through credit cards.
Unilateral modifications
Through the same statement, Sernac emphasized that “companies, whether physical or digital, cannot make unilateral modifications to the terms and conditions, and by virtue of this, make charges that are not part of the originally agreed conditions. Well, what is offered is part of the contract.”
Furthermore, he recalled that “The Consumer Law obliges companies to report in a truthful and timely manner any increase in the cost of the serviceallowing people to choose to accept or reject the new conditions.”
“Once the background has been analyzed and if violations are detected, the Service will take the necessary measures to protect affected consumers. Even considering collective actions,” Sernac said.