According to a press release by Sven Tholén, the development manager at the social administration in Västervik, the company responsible for the security alarms has encountered some issues during the night, which requires a reboot. As a result, it may take a few extra hours before the alarms start functioning again. This error has prevented users from alerting the home service during the day. In addition to Västervik, the municipalities of Mörbylånga, Emmaboda, Högsby, Växjö, and Markaryd have also been affected by this error.
The relatives of people with security alarms in Västervik were urged to contact them to ensure their well-being. Around 150 municipalities around the country have been affected by this error. Fortunately, all security alarms started working again at 8 pm. The CEO of Careium, the company behind the alarms, Maria Khoksand, emphasized the importance of fixing the issue promptly. The reason behind the security alarm’s malfunction is still unknown.
– The company that has the alarms has during the night identified problems that require a restart of the alarms and it may therefore take a few more hours before they work again, said Sven Tholén development manager at the social administration in Västervik and responsible for the municipality’s security alarm in a press release on Thursday morning.
The error means that users who cannot alert the home service during the day. The municipalities of Mörbylånga, Emmaboda, Högsby, Växjö and Markaryd also have the same supplier of security alarms.
Urges relatives to call
In Västervik, relatives of people with security alarms were asked to contact them to check that they are doing well.
Total affected 150 municipalities around the country of the error.
At 20:00 in the evening, all security alarms worked again.
– It’s great, we wanted to fix this problem as quickly as possible, it’s important to us, says Maria Khoksand, CEO of Careium, the company behind the alarms.
Why the security alarm stopped working is not yet clear.