2023-05-23 00:57:36
It is useful both for users and for fraud prevention. Around 500,000 reports have been made by consumers on the SignalConso platform of the DGCCRF (General Directorate for Competition, Consumer Affairs and Fraud Control) since its creation in 2020, the government announced on Monday.
The platform, now available via a free mobile application, has been used by more than 320,000 consumers, announced Olivia Grégoire, Minister Delegate for SMEs and Trade, at a press conference.
“Over the last 12 months, 195,000 reports have been filed, including 75,000 for online purchases, 23,000 for in-store purchases, 18,000 for renovation work and 14,000 concerning travel and leisure”, further details a press release from Bercy.
E-commerce occupies a very important part
“More than 43% of reports concern websites: product quality, delivery times, warranty, withdrawal or refund conditions, lack of legal notices, etc. “, also reveals the document.
“Most companies take notice of what is reported and correct,” said Sarah Lacoche, the new director general of the Directorate General for Competition and Fraud Prevention.
SignalConso gives consumers the opportunity to quickly inform a professional about a problem (delivery, misleading promise, contract, etc.) and find out about their rights. The platform also allows DGCCRF agents to better target their investigations and controls, in particular by facilitating the identification of professionals who are the subject of many reports or emerging problems.
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